Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onNorth Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States
About the Team
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We foster a positive, team-based culture where people make the difference, supported by extensive training and development programs that encourage promotion within the organization.
About the Role
As a Front Desk Agent, you are the face of our hotel, contributing to the first impressions of our guests and ensuring an exceptional experience from check-in through check-out. Whether working the mid-shift or evening shift, you will serve as the primary point of contact for guest services, managing complaints, coordinating special requests, and supporting the Night Auditor with accounting duties.
This role requires a positive attitude, excellent grooming standards, and the flexibility to adapt to a range of work situations. You will act as a vital link between departments, ensuring that fire, health, and safety regulations are followed and that the hotel operates in an environmentally conscious manner.
Hiring Process
Candidates with two years of front desk experience and knowledge of the hospitality industry are encouraged to apply. Proficiency in IT and the ability to speak and understand Spanish are advantageous distinctions for this position.
Equal Opportunity & Workplace Culture
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state, and/or federal laws. We maintain a drug-free workplace and participate in E-Verify to confirm work authorization in the U.S. after a job offer is accepted.
Work location
Work model: On-site
North Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States
El Paso, Texas
Key Responsibilities
- check_circleSupport the Night Auditor with accounting duties
- check_circleProduce nightly reports as required
- check_circleResolve guest complaints promptly and record them
- check_circleManage guest check-in and check-out processes
- check_circleCommunicate special guest requests to relevant departments
- check_circleAdhere to security, fire, and health safety procedures
Requirements
- verifiedTwo years Front Desk experience
- verifiedKnowledge of the hospitality industry
- verifiedHigh level of IT Proficiency
- verifiedAble to speak and understand Spanish
- verifiedAuthorized to work in the U.S.
Nice to Have
Two years of Front Desk experience. Knowledge of the hospitality industry. High level of IT proficiency. Ability to speak and understand Spanish.
Benefits & Perks
check_circleHighly competitive salariescheck_circleOutstanding health benefitscheck_circleExtensive training and development programscheck_circlePromotion opportunities within the organization
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Frequently asked questions about Front Desk Agent at Palette Hotels
What does a Front Desk Agent at Palette Hotels do?expand_more
Day-to-day, the Front Desk Agent at Palette Hotels will support the night auditor with accounting duties; produce nightly reports as required; resolve guest complaints promptly and record them; and manage guest check-in and check-out processes.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Palette Hotels position, applicants should have: Two years Front Desk experience; Knowledge of the hospitality industry; High level of IT Proficiency; Able to speak and understand Spanish; and Authorized to work in the U.S..
Where is the Front Desk Agent role at Palette Hotels located?expand_more
Front Desk Agent at Palette Hotels is based in North Stanton Street, Downtown Historic District, El Paso, El Paso County, Texas, 79901, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Palette Hotels has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Palette Hotels should have entry level.
What skills do you need for the Front Desk Agent role at Palette Hotels?expand_more
Key skills for Front Desk Agent at Palette Hotels include Spanish.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Palette Hotels is part of the hospitality & catering job category on Recrutus.