Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States
About the Role
As a Front Office team member, you serve as the welcoming face of our hotel, ensuring every guest experience begins with a warm and professional interaction. This role is central to our mission of delivering superior service standards, acting as the primary point of contact for guest registration, reservations, and daily inquiries. You will work closely with various departments to coordinate seamless operations, from managing luggage and transportation to resolving guest concerns with empathy and efficiency.
Your day involves a dynamic blend of administrative precision and hospitality. You will manage the full guest lifecycle, from assigning rooms based on specific preferences and VIP status to handling complex accounting procedures like currency exchange and folio adjustments. Beyond the front desk, you will act as a concierge, providing directions, amenities information, and assistance with transportation. You are expected to uphold our "10-5 rule," ensuring every guest feels acknowledged and valued, while navigating a fast-paced environment with flexibility and creative problem-solving.
Hiring Process
Candidates selected for an interview will undergo a review of their communication skills and ability to thrive in a collaborative, high-energy setting. We look for individuals who demonstrate strong initiative and a genuine commitment to customer service excellence.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We appreciate and respect the diversity of all individuals in the workplace.
Work location
Work model: On-site
1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States
Miami Beach, Florida
Key Responsibilities
- check_circlePerform basic accounting procedures including currency exchange and posting charges to guest folios
- check_circleField guest complaints, research solutions, and negotiate results within acceptable limits
- check_circleCommunicate guest requests and luggage delivery details to appropriate departments
- check_circleManage reservations, cashier close reports, and front office reports efficiently
- check_circleProvide directions, hotel facility information, and concierge assistance to guests
- check_circleComplete guest registration by inputting data, confirming details, and assigning rooms based on requests
- check_circleReview credit limit, arrivals, departures, and discrepancy reports to inform relevant departments
Requirements
- verifiedAbility to communicate in English and Spanish preferred
- verifiedMust be able to carry 10 lbs
- verifiedMust be able to work days, evenings, and weekends as necessary
Nice to Have
Ability to communicate in English and Spanish.
Similar Job Opportunities
Frequently asked questions about Front Desk Agent at Think Hospitality
What does a Front Desk Agent at Think Hospitality do?expand_more
In this Front Desk Agent at Think Hospitality role, you will perform basic accounting procedures including currency exchange and posting charges to guest folios; field guest complaints, research solutions, and negotiate results within acceptable limits; communicate guest requests and luggage delivery details to appropriate departments; and manage reservations, cashier close reports, and front office reports efficiently.
What are the requirements for this Front Desk Agent role?expand_more
Think Hospitality is looking for candidates who meet the following requirements: Ability to communicate in English and Spanish preferred; Must be able to carry 10 lbs; and Must be able to work days, evenings, and weekends as necessary.
Where is the Front Desk Agent role at Think Hospitality located?expand_more
Front Desk Agent at Think Hospitality is based in 1100, 10th Street, Miami Beach, Miami-Dade County, Florida, 33139, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Think Hospitality has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Think Hospitality should have mid level.
What skills do you need for the Front Desk Agent role at Think Hospitality?expand_more
Key skills for Front Desk Agent at Think Hospitality include English; and Spanish.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Think Hospitality is part of the hospitality & catering job category on Recrutus.