Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Role
The Front Desk Agent is a pivotal member of the front desk team, serving as the first point of contact for guests. This role is dedicated to managing reservations, welcoming visitors, and ensuring a seamless check-in and check-out experience. As an individual contributor reporting directly to the Front Office Manager, you will utilize CRM software to enhance guest interactions and maintain the highest standards of hospitality.
Day in the Life
Your day involves delivering excellent customer service by handling phone inquiries with professionalism and resolving guest complaints with empathy. You will be responsible for maintaining a clean and welcoming lobby environment while providing up-to-date information about hotel services and local attractions. The position requires flexibility, with shift patterns including day, night, and rotating schedules to support our guests around the clock.
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleManage guest reservations and booking details accurately
- check_circleConduct efficient check-in and check-out processes
- check_circleProvide outstanding customer service and handle guest inquiries
- check_circleHandle incoming phone calls professionally and promptly
Similar Job Opportunities
Skills, education and keywords
Skills: CRM Software, Pos Systems.
Education: High school diploma or equivalent.
Frequently asked questions about Front Desk Agent at Brickyard Properties LLC
What does a Front Desk Agent at Brickyard Properties LLC do?expand_more
Day-to-day, the Front Desk Agent at Brickyard Properties LLC will manage guest reservations and booking details accurately; conduct efficient check-in and check-out processes; provide outstanding customer service and handle guest inquiries; and handle incoming phone calls professionally and promptly.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Brickyard Properties LLC position, applicants should have: High school diploma or equivalent; Entry-level experience in hospitality; and Experience with POS systems.
Where is the Front Desk Agent role at Brickyard Properties LLC located?expand_more
Front Desk Agent at Brickyard Properties LLC is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.