Concierge Customer Service Representative

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta operates contact centers across the globe, proudly delivering frictionless customer experiences to its clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. We foster a culture of service where team members are treated like customers from day one, within a supportive family environment that encourages growth, trust, and open communication.

About the Role

As a Concierge Customer Service Representative, you will be a vital part of creating and delivering amazing customer experiences for some of the most beloved automobile brands in the world. This role is designed for individuals with a passion for service who are empowered to make decisions and think creatively to drive customer loyalty.

You will provide customized, effortless experiences by building relationships based on a deep understanding of customer needs, concerns, lifestyle, and preferences. Your day will involve owning the customer experience from start to finish, building rapport through authentic connection, and anticipating needs. You will act as a problem-solver, utilizing technology and product knowledge to resolve inquiries, troubleshoot technical issues, and manage billing concerns with speed and accuracy. Beyond daily interactions, you will actively listen to customers, partner with vendors for complex resolutions, and recommend changes to departmental policies to improve support services.

Hiring Process & Application

Percepta requires all employees hired in the United States to successfully pass a background check. Depending on the location and client program, a drug test may also be required as a condition of employment. Please note that neither Percepta nor any recruiting agencies will ever ask for payments or personal banking information during the recruitment process.

Equal Opportunity & Culture

Percepta is an Equal Opportunity Employer. We are a growing, diverse, and community-minded organization that values having fun while striving to improve ourselves, others, and the organization. We are committed to a culture of respect, accountability, and proactive solution-oriented thinking.

Work location

Work model: Remote

45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States

Asheville, North Carolina

Key Responsibilities

check_circlePromptly process and resolve customer inquiries, concerns, and technical questions with speed and accuracy
check_circleResearch and resolve billing or payment issues using diagnostic information and technical manuals
check_circlePartner with other vendors as necessary for troubleshooting and resolution of customer issues
check_circleActively listen to customers and control calls to lead them in an efficient professional manner
check_circleEnsure all customer contacts are properly logged into the CRM tool to maintain accurate historical records
check_circleProvide recommendations to leadership regarding the resolution of recurring problems and policy improvements
check_circleOwn the customer experience by building rapport and anticipating needs through authentic connection

Requirements

verifiedHigh School Diploma
verified4 years experience in training, public relations, sales, marketing, or customer service
verifiedExperience with customer contact systems
verifiedMust live within commutable distance of Asheville, NC
verifiedExperience using CRM software
verifiedStrong computer skills
verifiedPass background check

Nice to Have

Associate or Bachelor's degree

Benefits & Perks

check_circleHealth, Dental, Vision, and Life Insurancecheck_circleFlexible Spending Account (FSA) and Health Savings Account (HSA)check_circle401(k) Retirement Plancheck_circleVacation, Sick Time, and Paid HolidaysTuition Reimbursement

Skills, education and keywords

Skills: CRM Software, Customer Contact Systems.

Education: High School Diploma required; Associate's degree preferred; Bachelor's degree preferred.

Frequently asked questions about Concierge Customer Service Representative at TTEC

What does a Concierge Customer Service Representative at TTEC do?expand_more

In this Concierge Customer Service Representative at TTEC role, you will promptly process and resolve customer inquiries, concerns, and technical questions with speed and accuracy; research and resolve billing or payment issues using diagnostic information and technical manuals; partner with other vendors as necessary for troubleshooting and resolution of customer issues; and actively listen to customers and control calls to lead them in an efficient professional manner.

What are the requirements for this Concierge Customer Service Representative role?expand_more

To qualify for the Concierge Customer Service Representative at TTEC position, applicants should have: High School Diploma; 4 years experience in training, public relations, sales, marketing, or customer service; Experience with customer contact systems; Must live within commutable distance of Asheville, NC; Experience using CRM software; and Strong computer skills.

Where is the Concierge Customer Service Representative role at TTEC located?expand_more

Concierge Customer Service Representative at TTEC is based in 45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States. This is a remote role.

Is this Concierge Customer Service Representative job remote, hybrid, or on-site?expand_more

TTEC has listed this Concierge Customer Service Representative role as remote.

How much experience is required for this Concierge Customer Service Representative role?expand_more

Concierge Customer Service Representative at TTEC typically requires 4+ years of relevant experience at the mid level level.

What skills do you need for the Concierge Customer Service Representative role at TTEC?expand_more

Key skills for Concierge Customer Service Representative at TTEC include CRM Software; and Customer Contact Systems.

What education is required for Concierge Customer Service Representative at TTEC?expand_more

Educational requirements for this role: High School Diploma required; Associate's degree preferred; and Bachelor's degree preferred.

What category does the Concierge Customer Service Representative role belong to?expand_more

Concierge Customer Service Representative at TTEC is part of the customer services job category on Recrutus.