Floor Staff

About the Role

The Floor Staff team is the heartbeat of our theatres, dedicated to ensuring every guest receives exceptional service. Whether working at the Box Office, managing the Concession Stand, or guiding patrons as an Usher, team members act as the primary representatives of Regal. Your role is to embody our mission statement and policies, creating a welcoming environment that enhances the movie-going experience for millions of visitors.

This position is flexible, classified based on individual theatre needs and employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly. You will be expected to maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and adhere to our company dress code.

A Day in the Life

Your day will vary depending on your assigned station, but the core focus remains on guest satisfaction:

• Box Office: You will operate the POS system with precision, handling cash, credit cards, and various ticket types while ensuring accuracy. A key part of your role involves up-selling Premium Viewing Experiences (3D, RPX, IMAX) and promoting the Regal Crown Club program. You will also serve as the first point of contact for guest inquiries, responding to phone calls and questions in alignment with our guest service philosophy.
• Concession Stand: Here, you will manage inventory, operate and clean concession equipment, and ensure compliance with all local, state, and federal food safety laws. You will engage guests with suggestive selling techniques and, where applicable, manage alcohol sales in strict adherence to legal age requirements and certification standards.
• Usher: As an Usher, you will direct patrons to auditoriums, manage crowd control, and assist guests in finding their seats. You will enforce rating systems, conduct in-theatre inspections to monitor picture and sound quality, and watch for content theft to maintain a safe environment. Your duties also include cleaning auditoriums after shows, maintaining restrooms and lobby areas, and assisting with opening and closing procedures.

Qualifications & Skills

To succeed in this role, you must possess strong communication skills, the ability to listen effectively, and the capacity to respond clearly and directly to guests. You should be comfortable performing calculations with speed and accuracy, identifying problems, and gathering relevant data to reach conclusions. The role requires the ability to work under pressure and take initiative beyond what is strictly called for.

Candidates must complete the cast certification program as a cast member and box office cashier, or be in progress toward completion. If your duties involve selling or serving alcohol, you are responsible for obtaining any legally required state or local training and certificates, including the Regal Responsible Beverage Server training.

Physically, the role requires the ability to stand, walk, sit, and use hands to handle items frequently. You may occasionally need to climb, balance, stoop, kneel, or crouch, and lift up to 60 pounds. Good vision, including depth perception and the ability to adjust focus, is essential.

Equal Opportunity

Regal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.