Field Customer Care Rep
Not Disclosed•Full-TimeOn-site
location_on48th Place North, Hollydale, Plymouth, Hennepin County, Minnesota, 55446, United States
About Lennar
Lennar is one of the nation's leading homebuilders, recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. We are dedicated to making an impact by building quality homes, providing exceptional customer service, and giving back to the communities in which we work and live. Our mission is to create an extraordinary experience for our Homeowners, Communities, and Associates while fostering a culture of opportunity and growth throughout their careers.
About the Role
The Field Customer Care Representative is a key member of the Lennar Customer Care Team, serving as the vital link between our homeowners and the resolution of their warranty and service needs. This role exists to ensure that every homeowner's concern is addressed through hands-on evaluation and rigorous investigation. You will be the face of Lennar in the field, conducting on-site inspections and homesite visits to verify warranty coverage and identify root causes of issues.
In this position, you will manage complex, multi-trade cases that demand strong construction knowledge and the ability to coordinate scheduling, materials, and trade partners. Your day will involve proactive communication with homeowners, internal teams, and external partners to ensure timely and effective issue resolution. From troubleshooting minor construction issues on-site to overseeing detailed scopes of work, you will ensure compliance with Lennar's warranty policies, building codes, and best practices. This role also includes participating in after-hours on-call rotations to expedite emergency repairs and assisting with customer touchpoints like New Home Celebrations.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates. We offer a comprehensive array of benefits designed to enhance well-being and professional growth, including robust health insurance plans (Medical, Dental, and Vision), a 401(k) Retirement Plan with a company match, and Paid Parental Leave. We also provide an Education Assistance Program, adoption assistance, and significant Home Purchase Discounts. From the moment of hire, Associates enjoy generous vacation, holiday, and sick leave policies, alongside unique opportunities like the Everyone's Included Day.
Equal Opportunity
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We consider qualified applicants regardless of background.
Work location
Work model: On-site
48th Place North, Hollydale, Plymouth, Hennepin County, Minnesota, 55446, United States
Plymouth, Minnesota
Key Responsibilities
- check_circleConduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage
- check_circleInvestigate potential warranty issues, identify root causes, and determine corrective actions aligned with company standards
- check_circleCommunicate proactively and professionally with homeowners, trade partners, and internal teams
- check_circleDocument findings, photos, and communications thoroughly in the CRM system for accurate case tracking
- check_circlePrepare detailed scopes of work and oversee execution to meet quality and safety expectations
- check_circleTroubleshoot and resolve minor construction issues on-site when feasible
- check_circleEnsure compliance with warranty policies, building codes, and best practices during all evaluations
- check_circleParticipate in after-hours on-call rotation and expedite emergency repairs via virtual means
Requirements
- verifiedHigh School or GED required
- verified2+ years of experience in residential construction, warranty service, or customer care
- verifiedProficiency in Microsoft Word, Excel, and CRM platforms
Nice to Have
Technical or construction training
Benefits & Perks
check_circleMedical, Dental, and Vision coveragecheck_circle401(k) Retirement Plan with $1 for $1 Company Match up to 5%check_circlePaid Parental Leavecheck_circleAssociate Assistance PlanEducation Assistance Program
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Word, Excel, CRM Platforms, Construction Methods, Building Systems, Residential Construction, Warranty Service, Customer Care, Homebuilder, Mobile Technology.
Education: Minimum High School or GED required; Technical or construction training preferred.
Frequently asked questions about Field Customer Care Rep at Lennar
What does a Field Customer Care Rep at Lennar do?expand_more
Day-to-day, the Field Customer Care Rep at Lennar will conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage; investigate potential warranty issues, identify root causes, and determine corrective actions aligned with company standards; communicate proactively and professionally with homeowners, trade partners, and internal teams; and document findings, photos, and communications thoroughly in the crm system for accurate case tracking.
What are the requirements for this Field Customer Care Rep role?expand_more
Lennar is looking for candidates who meet the following requirements: High School or GED required; 2+ years of experience in residential construction, warranty service, or customer care; and Proficiency in Microsoft Word, Excel, and CRM platforms.
Where is the Field Customer Care Rep role at Lennar located?expand_more
Field Customer Care Rep at Lennar is based in 48th Place North, Hollydale, Plymouth, Hennepin County, Minnesota, 55446, United States. This is a on-site role.
Is this Field Customer Care Rep job remote, hybrid, or on-site?expand_more
Lennar has listed this Field Customer Care Rep role as on-site.
How much experience is required for this Field Customer Care Rep role?expand_more
Field Customer Care Rep at Lennar typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Field Customer Care Rep role at Lennar?expand_more
Key skills for Field Customer Care Rep at Lennar include Microsoft Word; Excel; CRM Platforms; Construction Methods; Building Systems; Residential Construction; Warranty Service; and Customer Care.
What education is required for Field Customer Care Rep at Lennar?expand_more
Educational requirements for this role: Minimum High School or GED required; and Technical or construction training preferred.
What category does the Field Customer Care Rep role belong to?expand_more
Field Customer Care Rep at Lennar is part of the consultancy job category on Recrutus.