Project Manager

About Discovery Life Sciences

Discovery Life Sciences is a leading provider of highly characterized human biospecimens and cellular starting materials, advancing cell and gene therapy and precision medicine programs for cancer, infectious disease, and other complex conditions. We routinely manage hundreds of studies and expertly test thousands of biospecimens simultaneously. Leading biopharma, diagnostic, and academic institutions trust us to quickly deliver high-quality biospecimens and reliable, reproducible biomarker data, enabling them to outpace competition and push the leading edge of innovation through our "Science at your Service" business model.

About the Role

The Project Manager, Biospecimens Customer Services role serves as a vital customer-facing partner, focused on delivering an exceptional experience to biopharma clients. You will act as the primary liaison between customers and internal Operations teams, determining the feasibility of requests and coordinating the fulfillment of orders and custom projects. This position places a heavy emphasis on building strong, trusted relationships with specific customer accounts while ensuring a high quality of service. You will partner with Business Development Directors to cover a defined territory, managing active accounts, responding to inquiries, and ensuring that orders and custom projects move smoothly from inception to delivery.

A Day in the Life

In this role, you will serve as the bridge between external client needs and internal execution. Your day involves partnering with Business Development Directors to manage accounts and develop quotes, while coordinating feasibility reviews and delivery timelines with Operations. You will track project milestones, facilitate internal and external meetings to resolve issues, and ensure the timely, high-quality execution of customer requests. A key part of your success involves understanding your customers' research goals to provide product and industry guidance, effectively advocating for their needs within the organization. You will also generate inventory reports, manage expiring quotes, and proactively identify trends to improve the overall customer experience.

Hiring Process

We are actively seeking motivated individuals to join our thriving organization. To apply, please visit dls.com/careers. The Discovery Life Sciences Talent Acquisition team manages all recruitment activities. Please note that third-party staffing agencies are requested to refrain from submitting candidates or soliciting meetings regarding this role.

Equal Opportunity & Culture

Discovery Life Sciences fosters a collaborative and inclusive work environment that values diversity. We are committed to fair and equitable compensation practices and strive to provide market-competitive total compensation packages. We consider qualified applicants regardless of background. Please note that we are unable to sponsor or take over sponsorships of any applicant work visas at this time.