Evening Housekeeping Supervisor

About the Team

At Hilton Miami Blue Lagoon, our mission is defined by the MCR Universal Role Standards: providing clean, friendly, well-organized, and safe hotels for our guests. We believe that 'Cleanliness and Friendliness' are the cornerstones of the guest experience. Our team works together to ensure spotless cleanliness, product consistency, and quality, fostering a culture where teamwork is essential to creating happy guests and a welcoming environment.

About the Role

The Housekeeping Supervisor plays a pivotal role in maintaining the operational efficiency and high standards of the hotel. This position is responsible for the cleaning and preparation of all hotel areas, including guest rooms, front and back of house, public spaces, and the laundry facility. The Supervisor acts as the key leader in the absence of the Executive Housekeeper, managing daily staff operations, conducting inspections, and ensuring all guest requests are met with urgency and hospitality.

In this role, you will lead by example. You are expected to pitch in and clean guest rooms and public spaces on days you are not covering executive duties, ensuring that every area—from public restrooms to the pool—remains pristine. Your day involves conducting daily stand-up meetings to review objectives, overseeing the team's adherence to checklists, and managing VIP guests and special requests. You will also handle inventory, coordinate with the Engineering department for maintenance, and ensure strict compliance with safety and chemical handling standards. Above all, you will greet every guest with a smile, ensuring they feel properly welcomed and valued throughout their stay.

Hiring Process

Candidates are encouraged to apply if they possess a positive attitude, a willingness to learn, and a desire to serve guests. We look for individuals who can thrive in a high-pressure environment, communicate effectively, and resolve conflicts with empathy. Successful applicants will demonstrate the ability to work a varied schedule, including evenings, nights, weekends, and holidays, and must be at least 18 years of age.

Equal Opportunity

Hilton is an equal opportunity employer. We are committed to providing a safe, respectful, and inclusive workplace for all team members. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. We consider qualified applicants regardless of background, ensuring that our diverse team reflects the global community we serve.