Epic Certified Willow Senior Analyst

About Accenture Flex

Accenture Flex offers the flexibility of local, fixed-duration, project-based work powered by Accenture, a leading global professional services company. Consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists, we provide a dynamic environment where you can apply your skills to drive business transformation for leading organizations and communities.

As an Accenture Flex employee, you will deliver innovative solutions while collaborating with a highly skilled, diverse network of people across Accenture businesses. You will leverage the latest emerging technologies to address today's biggest business challenges. Unlike traditional roles, Flex employees work onsite at the project in their local metro area, significantly reducing or eliminating travel demands.

About the Role

The Epic Certified Willow Applications Support Coordinator serves as a vital link between the Accenture team, software vendors, and clients within a dynamic healthcare environment. This role exists to ensure the delivery of high-quality support and enhancements for Epic Willow applications.

You will act as a subject matter expert for application workflows and configurations, managing and prioritizing daily support and maintenance activities to ensure timely resolution of incidents and service requests. A key part of your day involves serving as a liaison with client stakeholders to align system capabilities with business needs, while coordinating with offshore support teams to ensure effective communication and performance monitoring. You will also maintain critical system documentation, including workflows and testing protocols, and ensure strict compliance with HIPAA, data governance, and organizational security policies.

Benefits and Rewards

Accenture Flex employees receive competitive rewards, including a market-competitive suite of benefits. These include medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. Additionally, you will have access to world-class learning resources to support your professional growth.

Equal Opportunity and Culture

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. We believe that no one should be discriminated against because of their differences. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by law.

Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our clients and communities. Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and is committed to providing veteran employment opportunities.

Application and Hiring Information

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa. Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates are not obligated to disclose sealed or expunged records of conviction or arrest, and a criminal conviction history is not an absolute bar to employment.

If you require accommodation to perform the essential functions of your role or to facilitate the recruiting process, please contact us toll free at 1 (877) 889-9009 or speak with your recruiter. For more details on how we process your data during the recruiting process, please read Accenture's Recruiting and Hiring Statement.