Employee Success Associate - Leave Administration
Not Disclosed•Full-TimeHybrid
location_onPhoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
About the Role
As an Employee Success Associate in Leave Administration, you will serve as a critical bridge between our clients, their employees, and complex regulatory frameworks. In this remote-first role, you will gain foundational knowledge of Gold Standard service delivery while administering a full workload of leaves of absence and ADA claims. Your work ensures that employees receive timely support during critical life events while helping clients navigate federal and state compliance requirements with precision.
You will act as a resource for clients assessing accommodation requests, engaging in interactive discussions, and coordinating with insurance carriers. This position requires a self-starter who can work independently in a remote environment while actively collaborating with team members to maintain high-quality file standards and deliver exceptional customer service.
Location & Work Model
We are a remote-first organization. Employees are expected to live within a reasonable driving commute of our main office locations in Roseville, CA; Atlanta, GA; and Oklahoma City, OK to attend team gatherings, one-off meetings, and company-wide events.
Phoenix, AZ Note: While we do not currently have a physical office in Phoenix, this position is initially fully remote for candidates in that area. Employees are expected to live within a reasonable driving commute of the Phoenix area and report to the office bi-weekly should a location be acquired in the future.
Hiring Process
Candidates selected for an interview will be contacted directly by the Operations Manager to discuss qualifications and next steps. Please note that this role requires adherence to specific business hours based on your location:
- California: Monday to Friday, 8am to 5pm (PST)
- Georgia: Monday to Friday, 8am to 5pm (EST)
- Arizona: Monday to Friday, 8am to 5pm (MST)
- Oklahoma: Monday to Friday, 8am to 5pm (CDT)
Equal Opportunity
The Larkin Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work location
Work model: Hybrid
Phoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
Phoenix, Arizona
Key Responsibilities
- check_circleAdminister leaves of absence and ADA claims for multiple clients
- check_circleConfirm leave eligibility and review medical documentation
- check_circleDraft and send letters regarding leave entitlement and benefits
- check_circleCoordinate with Claim Specialists to adjudicate employee claims
- check_circleCoordinate between disability carriers, workers' compensation providers, and employees
- check_circleInitiate return-to-work accommodations in compliance with regulations
- check_circleMaintain high-quality employee leave and ADA files
- check_circleCommunicate with healthcare providers, employees, and HR teams
- check_circleEngage in interactive discussion processes for accommodation requests
Requirements
- verifiedFour-year college degree in a similar or related field
- verifiedProficient typing
- verifiedStrong knowledge of MS Word
- verifiedAbility to comprehend disability plan documents and client leave policies
- verifiedAbility to comprehend and interpret administrative manuals, personnel policies, and state and federal regulations
