ADA Associate/Specialist
Not Disclosed•Full-TimeHybrid
location_onPhoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
About the Team
We operate as a remote-first organization dedicated to delivering Gold Standard leave and ADA services to our clients and their employees. Our mission centers on navigating the complexities of the Americans with Disabilities Act and federal leave regulations with precision and empathy, ensuring that every employee receives the support they need during critical times.
About the Role
The ADA Associate and ADA Specialist roles are designed for individual contributors who serve as the primary point of contact for employees navigating leave of absence and workplace accommodations. These positions are vital to our operations, focusing on the interactive discussion process to assess accommodation requests on a case-by-case basis.
In this role, you will manage a full workload of ADA cases and associated leaves for multiple clients. Your day-to-day involves confirming leave eligibility, reviewing medical documentation, and communicating effectively with healthcare providers, HR teams, and employees. You will act as a resource for clients, drafting necessary correspondence and coordinating with Claim Specialists to ensure timely and accurate claim adjudication.
While we are a remote-first organization, these roles require a commitment to our physical presence. Employees are expected to live within a reasonable driving commute of our main office locations in Roseville, CA; Atlanta, GA; Phoenix, AZ; or Oklahoma City, OK. This proximity ensures you can attend team gatherings, one-off meetings, and company-wide events, while adhering to legal, tax, and security regulations. Specifically, the Phoenix-based role is currently fully remote but requires a bi-weekly office report if a physical location is acquired in the future.
Hiring Process
We are looking for self-starters who can work independently and take initiative in a remote environment. Candidates will be expected to demonstrate a growth mindset, a passion for customer service, and the ability to collaborate effectively within our team. The role requires availability to back up multiple accounts and take on additional work with short notice to meet business needs.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive team. We value the unique perspectives that different backgrounds bring to our work in supporting employees with disabilities and managing complex leave processes.
Work location
Work model: Hybrid
Phoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
Phoenix, Arizona
Key Responsibilities
- check_circleAdminister ADA cases and leaves of absence while adhering to federal and state regulations
- check_circleDraft and send letters regarding leave entitlement, disability benefits, and interactive discussions
- check_circleInitiate return-to-work accommodations while adhering to relevant regulations
- check_circleCoordinate between insurance carriers, providers, and employees when required
- check_circleConfirm leave eligibility, review medical documentation, and communicate with healthcare providers
- check_circleCoordinate with Claim Specialists to ensure timely and accurate claim adjudication
- check_circleMaintain high-quality employee leave and ADA files according to set standards
- check_circleEngage in the interactive discussion process to assess accommodation requests
Requirements
- verifiedFour-year college degree in a similar/related field
- verifiedProficient in typing and MS Word
- verifiedStrong organizational, quantitative, and verbal/written communication skills
- verifiedAbility to comprehend and interpret regulatory documents (disability plans, state/federal regulations)
- verifiedWork authorization to live within reasonable driving commute of Roseville CA, Atlanta GA, Phoenix AZ, or Oklahoma City OK
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