Director of Operations and Care Coordination

About the Role

The Director of Operations & Care Coordination serves as a senior healthcare leader within Correctional Health Services at UNM Hospital. This position is accountable for building and sustaining high-reliability operational systems within a large jail environment. The role provides strategic oversight of quality infrastructure, infection prevention and control, phlebotomy services, and administrative operations to ensure safe, effective, and compliant healthcare delivery.

A central component of this position is supporting National Commission on Correctional Health Care (NCCHC) accreditation, advancing performance improvement, and ensuring operational alignment with the McClendon Consent Decree. The Director partners closely with clinical and operational leadership to promote patient safety, regulatory readiness, and operational excellence. This is a non-patient care leadership role focused on the systems that enable care.

Team Context

Reporting to Non Clinical Leadership within the MDC - Medical department, this role works in tandem with Physician and Nurse Dyads to manage the healthcare delivery system. The Director provides executive oversight of the Continuous Quality Improvement (CQI) Committee, ensuring meaningful data review and interdisciplinary participation. The position also leads interdisciplinary reviews for policies impacting patient safety, infection control, and laboratory services, ensuring they are current, evidence-based, and operationally executable.

Application Instructions

Candidates must be able to obtain and maintain MDC security clearance as a condition of employment. The role requires working in close proximity to incarcerated individuals and managing significant hazards, including chemical and biohazardous materials. Compensation includes a safety incentive pay of $6.00/hr. Additional compensation is based on factors including experience, education, and organizational considerations. Relocation assistance is available for qualified candidates.

Work location

Work model: On-site

Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States

Albuquerque, New Mexico

Key Responsibilities

check_circleProvide strategic oversight of quality infrastructure and lead the Quality team to ensure a robust management program
check_circleLead operational support for NCCHC accreditation, re-accreditation, and ongoing compliance activities
check_circleCoordinate facility-wide efforts to meet McClendon Consent Decree corrective action plans ensuring accountability and timelines
check_circleOversee development and monitoring of corrective action plans resulting from federal monitor reviews and external audits
check_circleProvide executive oversight of the Continuous Quality Improvement Committee ensuring meaningful data review and actionable outcomes
check_circleTranslate quality findings and performance data into operational improvement initiatives
check_circleLead interdisciplinary review and implementation of operational policies impacting patient safety and infection control
check_circleEnsure staff education and compliance monitoring to operationalize policies clearly

Requirements

verifiedBachelor's Degree
verifiedBSN or Bachelor's in Related Discipline
verified5 years directly related experience
verifiedProfessional lic/cert in health or related discipline
verifiedMDC security clearance

Nice to Have

Master's Degree; Nursing or Related Field specialization; Infection control experience; Quality Improvement experience; Certified Professional in Healthcare Quality; Certification by the Assoc of Prac Infec Control and Epidem

Benefits & Perks

check_circleRelocation Assistance Availablecheck_circleAdditional $6.00/hr. Safety Incentive Pay

Skills, education and keywords

Skills: Phlebotomy, Infection Prevention And Control, NCCHC Accreditation, Continuous Quality Improvement, Infection Control, Infection Surveillance, Quality Improvement, BSN.

Education: Bachelor's Degree in Nursing or Related Discipline required; Master's Degree in Nursing or Related Field preferred.

Frequently asked questions about DIRECTOR OPERATIONS & CARE COORD at UNM Hospital

What does a DIRECTOR OPERATIONS & CARE COORD at UNM Hospital do?expand_more

A DIRECTOR OPERATIONS & CARE COORD at UNM Hospital is responsible for the following: Provide strategic oversight of quality infrastructure and lead the Quality team to ensure a robust management program; Lead operational support for NCCHC accreditation, re-accreditation, and ongoing compliance activities; Coordinate facility-wide efforts to meet McClendon Consent Decree corrective action plans ensuring accountability and timelines; and Oversee development and monitoring of corrective action plans resulting from federal monitor reviews and external audits.

What are the requirements for this DIRECTOR OPERATIONS & CARE COORD role?expand_more

UNM Hospital is looking for candidates who meet the following requirements: Bachelor's Degree; BSN or Bachelor's in Related Discipline; 5 years directly related experience; Professional lic/cert in health or related discipline; and MDC security clearance.

Where is the DIRECTOR OPERATIONS & CARE COORD role at UNM Hospital located?expand_more

DIRECTOR OPERATIONS & CARE COORD at UNM Hospital is based in Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States. This is a on-site role.

Is this DIRECTOR OPERATIONS & CARE COORD job remote, hybrid, or on-site?expand_more

UNM Hospital has listed this DIRECTOR OPERATIONS & CARE COORD role as on-site.

How much experience is required for this DIRECTOR OPERATIONS & CARE COORD role?expand_more

DIRECTOR OPERATIONS & CARE COORD at UNM Hospital typically requires 5+ years of relevant experience at the executive level.

What skills do you need for the DIRECTOR OPERATIONS & CARE COORD role at UNM Hospital?expand_more

Key skills for DIRECTOR OPERATIONS & CARE COORD at UNM Hospital include Phlebotomy; Infection Prevention And Control; NCCHC Accreditation; Continuous Quality Improvement; Infection Control; Infection Surveillance; Quality Improvement; and BSN.

What education is required for DIRECTOR OPERATIONS & CARE COORD at UNM Hospital?expand_more

Educational requirements for this role: Bachelor's Degree in Nursing or Related Discipline required; and Master's Degree in Nursing or Related Field preferred.

What category does the DIRECTOR OPERATIONS & CARE COORD role belong to?expand_more

DIRECTOR OPERATIONS & CARE COORD at UNM Hospital is part of the healthcare & nursing job category on Recrutus.

DIRECTOR OPERATIONS & CARE COORD