Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. In this remote capacity, you will serve as a vital link between veterans, providers, and internal teams. Your primary mission is to manage incoming scheduling communications, ensuring that provider and facility information is accurately dispersed to support regional operations, Team Support Specialists, and Team Leads.
You will handle the end-to-end communication lifecycle for veteran appointments, including initiating calls to gather required information, managing rescheduling requests, and monitoring the Scheduling Hunt Group to ensure timely responses to voicemails and emails. The role also involves processing Claimant Appointment Packets (CAPS), sending manual CAPS, and coordinating with internal departments to facilitate smooth scheduling workflows.
Work Environment & Requirements
This is a fully remote position requiring you to reside permanently in the Continental US. To ensure security and compliance, remote work must be conducted from the specific location designated at the time of hire; travel for work purposes is not permitted. You will be provided with all necessary computer equipment by Maximus, which must be used exclusively for company duties.
Candidates must have a reliable internet connection (20mbps or higher) via Wi-Fi or Ethernet and a private, adequately powered workspace. Due to contract requirements, only US Citizens or Green Card holders are eligible to apply.
Training & Schedule
Successful candidates must commit to a rigorous 3-week training period, scheduled Monday through Friday from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, you will work a standard Monday through Friday schedule. Shift options include 8:00 AM - 5:00 PM CST, 7:00 AM - 4:00 PM EST, or 8:00 AM - 5:00 PM PST.
Compensation & Benefits
For positions on this contract, Maximus will pay the prevailing wage rate for the employee's specific location as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.
Hiring Process & Accommodations
Maximus is committed to a fair and accessible hiring process. We provide reasonable accommodations to individuals requiring assistance during any phase of employment due to a disability, medical condition, or impairment. If you need assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Work location
Work model: Remote
1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
Denver, Colorado
Key Responsibilities
- check_circleAssist with rescheduling calls for veterans
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circleCommunicate with other internal departments when needed
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connection
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with rescheduling calls for veterans; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connection; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.