Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on329, West 4th Street South, Deco District, Tulsa, Oklahoma, 74103, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. This remote role serves as a critical communication hub, responsible for managing incoming scheduling inquiries and distributing essential provider and facility information to internal teams. The specialist supports regional teams, Team Support Specialists, and Team Leads by handling specialized administrative functions, ensuring veterans receive timely and accurate scheduling assistance.
Work Environment & Requirements
This position is strictly remote and requires the incumbent to reside permanently in the Continental United States. Due to contract mandates, candidates must be US Citizens or Green Card holders. Work must be performed from a designated home location; travel is not permitted. Maximus will provide all necessary computer equipment for the role, and new hires must utilize company-provided devices exclusively.
To ensure operational continuity, the home office must maintain an internet speed of 20mbps or higher, connected via Wi-Fi or a Category 5/6 ethernet cable to a home router. Candidates must also have access to a private work area with an adequate power source.
Training & Schedule
Successful candidates must commit to a mandatory 3-week training period, scheduled Monday through Friday from 8:00 AM to 5:00 PM CST, with no prescheduled absences. Following training, the role operates on a Monday through Friday schedule, with options for 8:00 AM - 5:00 PM CST, 7:00 AM - 4:00 PM EST, or 8:00 AM - 5:00 PM PST.
Compensation & Benefits
For positions on this contract, Maximus pays the prevailing wage rate for the specific location of the employee, as determined by the Department of Labor. This rate varies by locality. Please note that an applicant's salary history will not be used in determining compensation.
Equal Opportunity & Accommodations
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
We are committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Work location
Work model: Remote
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
A Diagnostic Scheduling Communication Specialist at Maximus is responsible for the following: Assist with rescheduling calls for veterans; Answer and redirect calls made to the Scheduling Hunt Group; Monitor and process pending Claimant Appointment Packets (CAPS) schedule status; and Respond to Appointment Notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 329, West 4th Street South, Deco District, Tulsa, Oklahoma, 74103, United States. This is a remote role.