Diagnostic Scheduling Communication Specialist
Not Disclosed•Full-TimeRemote
location_on1531, 12th Street, Village of Somers, Kenosha County, Wisconsin, 53140, United States
About the Role
Maximus is seeking a Diagnostic Scheduling Communication Specialist to join our Veterans Evaluation Services (VES) team. In this remote capacity, you will serve as a vital link between veterans and our provider network, managing incoming scheduling communications and distributing essential facility information to internal teams. Your work ensures that administrative functions run smoothly, directly supporting regional teams, Team Support Specialists, and Team Leads.
This role is designed for individuals who thrive in a structured, mission-driven environment. You will be the first point of contact for veterans requiring scheduling assistance, handling inbound calls, managing voicemail queues, and coordinating the logistics of Claimant Appointment Packets (CAPS). From processing pending schedules to manually mailing hard copies via FedEx, your attention to detail ensures that veterans receive timely and accurate information throughout their evaluation journey.
Eligibility & Location
Due to specific contract requirements, candidates must be US Citizens or Green Card holders. This position is fully remote but requires you to permanently reside in the Continental US. You must work from the specific location designated at the time of hire; travel is not permitted, and all work activities must be conducted from your designated home office.
Hiring Process & Application
Candidates selected for this role will undergo a mandatory 3-week training period, scheduled Monday through Friday from 8:00 am to 5:00 pm CST, with no prescheduled absences allowed. Upon hire, Maximus will provide all necessary computer equipment required to fulfill the duties of the role; new hires are required to use company-provided equipment exclusively.
To apply, please ensure you meet the connectivity requirements, including an internet speed of 20mbps or higher and a private work area with adequate power. For any questions regarding the application process or to request accommodations due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. We are committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process.
Work location
Work model: Remote
1531, 12th Street, Village of Somers, Kenosha County, Wisconsin, 53140, United States
Village of Somers, Wisconsin
Key Responsibilities
- check_circleAssist with rescheduling calls for veterans
- check_circleAnswer and redirect calls made to the Scheduling Hunt Group
- check_circleMonitor and process pending Claimant Appointment Packets (CAPS) schedule status
- check_circleRespond to Appointment Notification emails accordingly
- check_circleAssist with sending manual CAPS
- check_circleCommunicate with other internal departments when needed
- check_circlePrint and mail hard copy CAPS to veterans via FedEx
- check_circleAssist with calling veterans to gather required information for scheduling appointments
- check_circleCheck and redirect voicemail messages daily and hourly to ensure timely responses
Requirements
- verifiedUS Citizen or Green Card holder
- verifiedHigh School diploma or GED
- verified20mbps internet speed
- verifiedWi-Fi or Category 5/6 ethernet connectivity
- verifiedPermanent residence in Continental US
Nice to Have
Scheduling experience
Benefits & Perks
check_circleCompany-provided computer equipment for remote work
Similar Job Opportunities
Skills, education and keywords
Skills: Scheduling.
Education: High School diploma or GED required.
Frequently asked questions about Diagnostic Scheduling Communication Specialist at Maximus
What does a Diagnostic Scheduling Communication Specialist at Maximus do?expand_more
In this Diagnostic Scheduling Communication Specialist at Maximus role, you will assist with rescheduling calls for veterans; answer and redirect calls made to the scheduling hunt group; monitor and process pending claimant appointment packets (caps) schedule status; and respond to appointment notification emails accordingly.
What are the requirements for this Diagnostic Scheduling Communication Specialist role?expand_more
Maximus is looking for candidates who meet the following requirements: US Citizen or Green Card holder; High School diploma or GED; 20mbps internet speed; Wi-Fi or Category 5/6 ethernet connectivity; and Permanent residence in Continental US.
Where is the Diagnostic Scheduling Communication Specialist role at Maximus located?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is based in 1531, 12th Street, Village of Somers, Kenosha County, Wisconsin, 53140, United States. This is a remote role.
Is this Diagnostic Scheduling Communication Specialist job remote, hybrid, or on-site?expand_more
Maximus has listed this Diagnostic Scheduling Communication Specialist role as remote.
How much experience is required for this Diagnostic Scheduling Communication Specialist role?expand_more
Candidates for Diagnostic Scheduling Communication Specialist at Maximus should have mid level.
What skills do you need for the Diagnostic Scheduling Communication Specialist role at Maximus?expand_more
Key skills for Diagnostic Scheduling Communication Specialist at Maximus include Scheduling.
What education is required for Diagnostic Scheduling Communication Specialist at Maximus?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Diagnostic Scheduling Communication Specialist role belong to?expand_more
Diagnostic Scheduling Communication Specialist at Maximus is part of the admin job category on Recrutus.