Desktop Support Specialist
Not Disclosed•Full-TimeOn-site
location_onMN 55, Plymouth, Hennepin County, Minnesota, 55340, United States
Who We Are
At JonnyPops, our team is empowered to make an impact at work every day — from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. Growing from a dorm-room startup in 2012, our mission is to make "A Better Pop for a Better World!" — and every role here contributes to that.
Based in Elk River and Plymouth, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties sold at retailers from coast to coast, including Target, Costco, Kroger, and Whole Foods. We look for bright and ambitious people who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfillment from seeing their work transform the world around them.
JonnyPops operates an SQF-certified, peanut-free manufacturing facility. All employees — regardless of department — share responsibility for maintaining our food safety standards, ensuring a safe environment for both our team and our products.
Work location
Work model: On-site
MN 55, Plymouth, Hennepin County, Minnesota, 55340, United States
Plymouth, Minnesota
Key Responsibilities
- check_circleDiagnose and resolve hardware, software, network connectivity, and peripheral issues
- check_circleImage, configure, and deploy laptops, desktops, and mobile devices for new and existing employees
- check_circleMaintain IT asset inventory tracking assignments, warranties, and end-of-life timelines
- check_circleCoordinate with HR to provision user accounts and stage technology for new hire onboarding
- check_circleProactively check in with new hires to address technology questions during their first 90 days
- check_circleDeprovision user accounts and recover equipment upon employee departure
- check_circleSupport daily use of Microsoft 365, NetSuite, SharePoint, and Teams applications
- check_circleTroubleshoot printer, copier, AV, and manufacturing floor technology needs
- check_circleCreate and maintain IT knowledge base articles and how-to guides for common issues
- check_circleFollow food safety protocols and ensure equipment meets sanitation requirements in production areas
- check_circleConduct structured technology orientation sessions for new hires covering core systems and tools
- check_circleServe as first point of contact for IT support requests via ticketing, phone, email, and in-person
Requirements
- verified1–2 years of experience in desktop support, help desk, or IT support role
- verifiedWorking knowledge of Windows 10/11, macOS, and Microsoft 365
- verifiedAbility to troubleshoot hardware, software, and network issues
- verifiedValid driver's license
- verifiedCompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (preferred)
- verifiedExperience with Azure Active Directory / Entra ID, Intune, or MDM (preferred)
- verifiedFamiliarity with IT ticketing systems (preferred)
Nice to Have
CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification. Experience with Azure Active Directory / Entra ID, Intune, or MDM device management. Familiarity with IT ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). Experience in a food manufacturing, CPG, or multi-site environment. Curiosity about AI tools and a track record of adopting new technology quickly.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleHealth Savings Account (HSA)check_circleDependent Care Flexible Spending Account (DCFSA)check_circleLife and Accidental Death & Dismemberment (AD&D) insuranceShort-term and Long-term Disability insurance
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Frequently asked questions about Desktop Support Specialist at JonnyPops
What does a Desktop Support Specialist at JonnyPops do?expand_more
A Desktop Support Specialist at JonnyPops is responsible for the following: Diagnose and resolve hardware, software, network connectivity, and peripheral issues; Image, configure, and deploy laptops, desktops, and mobile devices for new and existing employees; Maintain IT asset inventory tracking assignments, warranties, and end-of-life timelines; and Coordinate with HR to provision user accounts and stage technology for new hire onboarding.
What are the requirements for this Desktop Support Specialist role?expand_more
To qualify for the Desktop Support Specialist at JonnyPops position, applicants should have: 1–2 years of experience in desktop support, help desk, or IT support role; Working knowledge of Windows 10/11, macOS, and Microsoft 365; Ability to troubleshoot hardware, software, and network issues; Valid driver's license; CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (preferred); and Experience with Azure Active Directory / Entra ID, Intune, or MDM (preferred).
Where is the Desktop Support Specialist role at JonnyPops located?expand_more
Desktop Support Specialist at JonnyPops is based in MN 55, Plymouth, Hennepin County, Minnesota, 55340, United States. This is a on-site role.
Is this Desktop Support Specialist job remote, hybrid, or on-site?expand_more
JonnyPops has listed this Desktop Support Specialist role as on-site.
How much experience is required for this Desktop Support Specialist role?expand_more
Desktop Support Specialist at JonnyPops typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the Desktop Support Specialist role at JonnyPops?expand_more
Key skills for Desktop Support Specialist at JonnyPops include Windows 10; Windows 11; Macos; Microsoft 365; Outlook; Teams; Sharepoint; and Onedrive.
What category does the Desktop Support Specialist role belong to?expand_more
Desktop Support Specialist at JonnyPops is part of the it job category on Recrutus.
About JonnyPops
JonnyPops operates in the Food and Beverage Manufacturing sector with headquarters in Elk River, Minnesota. The company produces frozen treats designed with a mission to promote kindness, inspired by its namesake Jonathan. Each product is crafted using simple ingredients and excludes artificial dyes, reflecting a commitment to wholesome formulations. The brand emphasizes that sharing kindness through actions contributes to a better world, a philosophy integrated into every item they create. JonnyPops serves consumers seeking nutritious and ethically made frozen desserts. The company maintains an online presence through its website and social media channels to engage with its audience and share its message of positivity.
Browse more roles: All JonnyPops jobs, it jobs on Recrutus.