Deskside Support Specialist
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Role
The Deskside Support Specialist serves as a critical frontline resource for end users, bridging the gap between technical infrastructure and daily productivity. This role is designed to provide immediate, in-person assistance for a wide array of applications and hardware, ensuring that legal professionals and staff can operate without interruption. Beyond troubleshooting, the position involves a strong educational component, offering informal and one-on-one training to help users maximize their tools.
You will be the face of IT in the office, handling everything from setting up new workstations and managing loaner equipment pools to resolving complex escalated issues from the Help Desk. The role requires a blend of technical precision and customer service excellence, as you will interact daily with users and vendors to maintain a smooth, efficient environment. Whether it is configuring videoconferences for local meetings or providing after-hours support during critical refresh cycles, you will play a vital part in the firm's operational continuity.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleSupport hardware including desktops, laptops, printers, and mobile devices
- check_circleInstall pre-approved software and hardware in accordance with departmental guidelines
- check_circleProvide second-level support for issues escalated from the IT Help Desk
- check_circleEscalate unresolved problems and assist with documentation and communication
- check_circleMaintain recordkeeping including call tracking, time reporting, and equipment inventory
- check_circleManage loaner equipment pool and assist with refresh cycles
- check_circleSet up videoconferences and presentations for the local office
- check_circleProvide after-hours on-call support on a rotating basis
- check_circleTravel to other offices as needed for projects or coverage
- check_circleProvide deskside and phone support for applications including Microsoft Office, Windows, and proprietary software
- check_circlePrepare and install laptops and desktops while coordinating vendor maintenance and repairs
Requirements
- verifiedBachelor's degree or equivalent work experience
- verifiedTwo years of experience supporting Microsoft Office and standard desktop environments
- verifiedExperience providing deskside or in-person technical support
- verifiedExperience troubleshooting hardware and managing tickets in an IT support system
- verifiedExperience supporting mobile devices (iOS, Android)
- verifiedProficiency in spoken and written English
Nice to Have
Additional training or certification in a relevant area. Experience in a law firm or professional services environment.
Benefits & Perks
check_circle401(k) retirement plancheck_circleMedical, dental, and vision insurancecheck_circleHealth savings account (HSA)check_circleAccident, hospital indemnity, and critical illness insurancecheck_circleLife insurance and short-term/long-term disability coveragecheck_circleFlexible spending accounts (FSA)check_circlePaid family leave for eligible employeescheck_circleTransportation benefit and back-up child care servicescheck_circleCollege Coach program and pet insurancecheck_circlePaid time off and tuition assistance
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Skills, education and keywords
Skills: Microsoft Office Suite, Windows, Imange Worksite, Elite 3e, Unified Messaging, Ios, Android, Microsoft Windows.
Education: Bachelor's degree or equivalent work experience.
Frequently asked questions about Deskside Support Specialist at Reed Smith LLP
What does a Deskside Support Specialist at Reed Smith LLP do?expand_more
Day-to-day, the Deskside Support Specialist at Reed Smith LLP will support hardware including desktops, laptops, printers, and mobile devices; install pre-approved software and hardware in accordance with departmental guidelines; provide second-level support for issues escalated from the it help desk; and escalate unresolved problems and assist with documentation and communication.
What are the requirements for this Deskside Support Specialist role?expand_more
To qualify for the Deskside Support Specialist at Reed Smith LLP position, applicants should have: Bachelor's degree or equivalent work experience; Two years of experience supporting Microsoft Office and standard desktop environments; Experience providing deskside or in-person technical support; Experience troubleshooting hardware and managing tickets in an IT support system; Experience supporting mobile devices (iOS, Android); and Proficiency in spoken and written English.
Where is the Deskside Support Specialist role at Reed Smith LLP located?expand_more
Deskside Support Specialist at Reed Smith LLP is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Deskside Support Specialist job remote, hybrid, or on-site?expand_more
Reed Smith LLP has listed this Deskside Support Specialist role as on-site.
How much experience is required for this Deskside Support Specialist role?expand_more
Deskside Support Specialist at Reed Smith LLP typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Deskside Support Specialist role at Reed Smith LLP?expand_more
Key skills for Deskside Support Specialist at Reed Smith LLP include Microsoft Office Suite; Windows; Imange Worksite; Elite 3e; Unified Messaging; Ios; Android; and Microsoft Windows.
What education is required for Deskside Support Specialist at Reed Smith LLP?expand_more
Educational requirements for this role: Bachelor's degree or equivalent work experience.
What category does the Deskside Support Specialist role belong to?expand_more
Deskside Support Specialist at Reed Smith LLP is part of the it job category on Recrutus.