Customer Technical Specialist with Security Clearance
Not Disclosed•Full-TimeOn-site
location_onSouth Arch Street, Little Rock, Big Rock Township, Pulaski County, Arkansas, 72202, United States
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. We operate at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. Our employees solve the most daunting challenges our customers face every day, serving as a valued partner to essential government agencies and supporting every branch of the U.S. armed forces.
About the Role
This position is part of a nationwide program dedicated to maintaining IT infrastructure operations across the Transportation Security Administration (TSA). The contract supports all U.S. airports and over 30 U.S. Embassy and Consulate international sites across 30 different countries where TSA is present.
As a Customer Technical Specialist, you will support the Department of Homeland Security (DHS) and TSA customers at airports across the U.S. Your primary mission is to provide IT-related operational and project support for Federal Security Directors, staff, and the screening workforce. You will deliver professional, high-quality services and a variety of technologies across airport and off-site locations. This role requires using sound judgment to maintain IT operations, make strategic recommendations, and support multiple Operations and Maintenance (O&M) project activities while adhering to contracted service level agreements.
The day-to-day environment involves delivering support with a professional presence, often directly assisting senior government personnel in high-profile settings. You will partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and the customer experience. This is an on-site role based in Little Rock, AR, with a requirement to travel up to 25% as needed.
Hiring Process
The application period for this role is estimated to be 30 days from the posting date, though this timeline may vary based on business needs and candidate availability. By applying, you express interest in the role and the company. During the review process, selected candidates may be required to participate in an on-camera interview and a process to verify their identity.
Equal Opportunity
Peraton is an equal opportunity employer, including disability and protected veterans, and other characteristics protected by law.
Work location
Work model: On-site
South Arch Street, Little Rock, Big Rock Township, Pulaski County, Arkansas, 72202, United States
Little Rock, Arkansas
Key Responsibilities
- check_circleProvide hands-on technical support for IT and network systems including Cisco switches and fiber backbones
- check_circleTroubleshoot and resolve hardware, software, and network issues both remotely and in-person
- check_circlePerform installation and configuration of end-user devices such as laptops, mobile devices, and peripherals
- check_circleSupport infrastructure components like fiber backbones, patch panels, and network interconnectivity
- check_circleLog and manage updates through a ticketing system while maintaining accurate asset and configuration records
- check_circleConduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current
- check_circlePartner with leadership to recommend technology and process improvements that enhance service delivery
- check_circleSchedule and coordinate customer desk-side support for software installation and hardware break/fix activities
Requirements
- verifiedBachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years of experience
- verifiedU.S. Citizenship required
- verifiedAbility to obtain/maintain DHS Entrance on Duty (EOD) clearance
- verifiedExperience supporting end-user IT hardware and software in a desk-side or field service environment
- verifiedExperience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
- verifiedExcellent communication skills
- verifiedPrior experience supporting DHS or other federal agencies (preferred)
- verifiedIndustry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials (preferred)
- verifiedFamiliarity with Cisco switch installations and complex fiber backbone configurations (preferred)
Nice to Have
Prior experience supporting DHS or other federal agencies. Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials. Familiarity with Cisco switch installations and complex fiber backbone configurations. Working knowledge of Cat6 and fiber patching, installation, and repairs.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleLife insurancecheck_circleHealth savings accountcheck_circleEmployee assistance program (EAP)Parental leave
Similar Job Opportunities
Skills, education and keywords
Skills: Cisco Switches, Fiber Backbones, Network Infrastructure, Voip, VTC Units, Duress Alarms, Electronic Time And Attendance System, E Tas, Cots, Gots.
Education: Bachelor's degree required with 0 years experience; Associate's degree with 2 years experience or equivalent; High School diploma/equivalent with 4 years experience.
Frequently asked questions about Customer Technical Specialist with Security Clearance at Peraton
What does a Customer Technical Specialist with Security Clearance at Peraton do?expand_more
A Customer Technical Specialist with Security Clearance at Peraton is responsible for the following: Provide hands-on technical support for IT and network systems including Cisco switches and fiber backbones; Troubleshoot and resolve hardware, software, and network issues both remotely and in-person; Perform installation and configuration of end-user devices such as laptops, mobile devices, and peripherals; and Support infrastructure components like fiber backbones, patch panels, and network interconnectivity.
What are the requirements for this Customer Technical Specialist with Security Clearance role?expand_more
Peraton is looking for candidates who meet the following requirements: Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years of experience; U.S. Citizenship required; Ability to obtain/maintain DHS Entrance on Duty (EOD) clearance; Experience supporting end-user IT hardware and software in a desk-side or field service environment; Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.); and Excellent communication skills.
Where is the Customer Technical Specialist with Security Clearance role at Peraton located?expand_more
Customer Technical Specialist with Security Clearance at Peraton is based in South Arch Street, Little Rock, Big Rock Township, Pulaski County, Arkansas, 72202, United States. This is a on-site role.
Is this Customer Technical Specialist with Security Clearance job remote, hybrid, or on-site?expand_more
Peraton has listed this Customer Technical Specialist with Security Clearance role as on-site.
How much experience is required for this Customer Technical Specialist with Security Clearance role?expand_more
Customer Technical Specialist with Security Clearance at Peraton typically requires 0+ years of relevant experience at the entry level level.
What skills do you need for the Customer Technical Specialist with Security Clearance role at Peraton?expand_more
Key skills for Customer Technical Specialist with Security Clearance at Peraton include Cisco Switches; Fiber Backbones; Network Infrastructure; Voip; VTC Units; Duress Alarms; Electronic Time And Attendance System; and E Tas.
What education is required for Customer Technical Specialist with Security Clearance at Peraton?expand_more
Educational requirements for this role: Bachelor's degree required with 0 years experience; Associate's degree with 2 years experience or equivalent; and High School diploma/equivalent with 4 years experience.
What category does the Customer Technical Specialist with Security Clearance role belong to?expand_more
Customer Technical Specialist with Security Clearance at Peraton is part of the it job category on Recrutus.