Customer Solutions Specialist (Industrial Industry)
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Solve strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within our brand portfolio and unmatched technical expertise, we offer over 100,000 ready-to-ship components. We innovate with ambition, providing custom solutions across a wide range of applications. Our team obsesses over our customers, leveraging a nationwide network for industry-leading product availability and best-in-class customer service. We lead with integrity, unite with purpose, and drive toward innovation and continuous improvement every day.
Reporting to the Director of Customer Experience, the Customer Solutions Specialist serves as a vital bridge between Solve and our clients. This role exists to support customers by offering thoughtful, knowledgeable solutions that satisfy inquiries and troubleshoot product issues. You will consult with customers to deeply understand their business needs, making calculated product recommendations that complement their operations.
In this position, you will work in tandem with Regional Sales Managers to ensure the sales lifecycle for our customers is seamless. Your day will involve listening attentively to customer needs, communicating effective solutions via phone or email, and managing the end-to-end order process from purchase orders to shipping estimates. By establishing relationships with a consultative approach, you will utilize your technical product knowledge to guide clients through product selection and resolve adjustments, returns, or shipment tracking inquiries.
Interested candidates are invited to apply through our careers portal. The selection process typically involves an initial review of qualifications followed by interviews with the hiring team to assess technical fit and cultural alignment.
Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state, and local laws.
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
1+ Year of technical training or equivalent industry experience. Industrial sales experience. Previous customer service experience in a power transmission or bearings industry.
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