Customer Service/Sales

Position Purpose

Customer Service and Sales Associates serve as the frontline of our retail experience, delivering fast and friendly service by actively engaging with customers to assess their needs. The role is designed to empower associates to become product experts using our internal tools, enabling them to guide customers through complex projects and facilitate the sale of complete solutions.

Associates in this position will master the full sales cycle within their assigned department: greeting customers, qualifying their needs, providing tailored recommendations, and closing sales. Beyond their primary area, they are expected to understand the basics of adjacent departments to provide seamless assistance. The role also emphasizes maintaining a high standard of store presentation, ensuring assigned areas remain in-stock, clean, shop-able, and safe.

Safety is a core responsibility for every associate. This includes adhering to all safety policies and standards, completing required training, and proactively identifying and correcting hazards or unsafe conditions. Associates work in close cooperation with Department Supervisors and peers across various departments to foster a safe environment for themselves, co-workers, vendors, and customers.

This position offers exposure to a wide range of store departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Depending on specific store needs, the role may focus on Department Sales, Lead Generation, Pro Account Sales, Special Services, or Customer Order Specialist functions.