Customer Service Specialist - Multi-Family
Not Disclosed•Full-TimeOn-site
location_onEmbassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
About Massey Services
Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, the company and its subsidiary organizations employ over 2,800 team members. They operate over 2,400 vehicles to provide Residential and Commercial Pest Prevention, Termite Protection, Landscape, and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, and Oklahoma.
About the Role
This position serves as a vital connection point for our customers, requiring you to answer incoming calls in a courteous and professional manner. You will resolve customer inquiries, handle billing questions, and schedule services while welcoming prospective new customers interested in learning about our offerings. The role involves a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Beyond direct customer interaction, responsibilities may expand to include daily reporting, updating customer account information, accounts payable, human resource paperwork, and payroll processing.
Hiring Process
If you are looking for a career and want to work for a great company, we would love to speak with you. Please email your resume today to apply.
Equal Opportunity
Massey Services is an Equal Opportunity Employer and Drug Free Workplace.
Work location
Work model: On-site
Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
Orlando, Florida
Key Responsibilities
- check_circleAnswer incoming customer calls in a courteous and professional manner
- check_circleProcess accounts payable and manage human resource paperwork
- check_circleConduct outbound calls to confirm service appointments and collect overdue payments
- check_circleResolve customer inquiries, billing questions, and scheduling requests
- check_circleUpdate customer account information and generate daily reports
- check_circleHandle payroll processing tasks as needed
Requirements
- verifiedHigh School Diploma or GED
- verifiedPrevious phone customer service experience
- verifiedStrong problem solving skills
- verifiedExcellent computer, typing, and 10-key skills
- verifiedBackground checks
Benefits & Perks
check_circleMedical and Dental insurancecheck_circle401(k) retirement plancheck_circlePaid vacations, sick days, and holidayscheck_circleTuition reimbursementcheck_circleShort and long term disability insurance
Similar Job Opportunities
Skills, education and keywords
Skills: 10-Key.
Education: High School Diploma or GED at a minimum.
Frequently asked questions about Customer Service Specialist - Multi-Family at Massey Services, Inc.
What does a Customer Service Specialist - Multi-Family at Massey Services, Inc. do?expand_more
Day-to-day, the Customer Service Specialist - Multi-Family at Massey Services, Inc. will answer incoming customer calls in a courteous and professional manner; process accounts payable and manage human resource paperwork; conduct outbound calls to confirm service appointments and collect overdue payments; and resolve customer inquiries, billing questions, and scheduling requests.
What are the requirements for this Customer Service Specialist - Multi-Family role?expand_more
Massey Services, Inc. is looking for candidates who meet the following requirements: High School Diploma or GED; Previous phone customer service experience; Strong problem solving skills; Excellent computer, typing, and 10-key skills; and Background checks.
Where is the Customer Service Specialist - Multi-Family role at Massey Services, Inc. located?expand_more
Customer Service Specialist - Multi-Family at Massey Services, Inc. is based in Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States. This is a on-site role.
Is this Customer Service Specialist - Multi-Family job remote, hybrid, or on-site?expand_more
Massey Services, Inc. has listed this Customer Service Specialist - Multi-Family role as on-site.
How much experience is required for this Customer Service Specialist - Multi-Family role?expand_more
Candidates for Customer Service Specialist - Multi-Family at Massey Services, Inc. should have mid level.
What skills do you need for the Customer Service Specialist - Multi-Family role at Massey Services, Inc.?expand_more
Key skills for Customer Service Specialist - Multi-Family at Massey Services, Inc. include 10-Key.
What education is required for Customer Service Specialist - Multi-Family at Massey Services, Inc.?expand_more
Educational requirements for this role: High School Diploma or GED at a minimum.
What category does the Customer Service Specialist - Multi-Family role belong to?expand_more
Customer Service Specialist - Multi-Family at Massey Services, Inc. is part of the customer services job category on Recrutus.