Account Representative — Anchorage at Municipality of

About the Team

This role is part of the Solid Waste Services department within the Municipality of Anchorage. The team serves as the first point of contact for customers at disposal sites and in customer service administration, ensuring the efficient handling of municipal waste operations and adherence to local ordinances.

About the Role

As an Account Representative II, you will function as a proficient and cross-trained interface with the public at various locations, including the Anchorage Regional Landfill, Central Transfer Station, and Girdwood Transfer Station. You will be fully trained to work in both the scale house and cash booth, managing disposal loads, screening for hazardous materials, and processing fees according to current municipal codes.

This is a regular part-time position requiring a minimum of 30 hours per week, with a schedule that varies from Monday to Saturday. While the role is primarily on-site, remote work opportunities (telecommuting) may be considered after successful completion of probation, subject to management discretion and departmental approval.

Hiring Process & Application Instructions

To apply, select the "Apply" link on the vacancy announcement to be directed to the GovernmentJobs.com website. You will need to log into an existing account or create a new profile to submit your application. Note that the Municipality of Anchorage does not administer the GovernmentJobs platform; for technical assistance, contact their customer support line at 1-855-524-5627.

For general questions regarding the vacancy or the employment process, contact the Human Resources Department at 907-343-4442 during business hours (Monday–Friday, 8:00 am to 5:00 pm Alaska Standard Time).

Important Application Notes:

Preference: Preference will be given to current Anchorage Municipal Employee Association (AMEA) employees. AMEA members who pass the screening process will be forwarded for consideration before non-AMEA applicants.
Veterans & National Service: Veterans and members of the National Guard or organized military reserves may be eligible for interview preference. Applicants must attach appropriate documentation (e.g., DD Form 214, statement of service) to their application. The Municipality also encourages including volunteer work with AmeriCorps, Peace Corps, or other national service programs in the work history section.
Eligibility: Applicants must be legally authorized to work in the United States. The Municipality cannot provide visa sponsorship.
Conditions of Hire: Appointment is conditional upon a satisfactory background check (criminal, education, and employment history), submission of a valid Alaska Driver's License and driving record, and certification of typing speed (100 KSPM).

Equal Opportunity & Culture

The Municipality of Anchorage is an Equal Opportunity and Affirmative Action Employer and complies with Title I of the ADA. We are an Employer of National Service and consider qualified applicants regardless of background. For requests regarding reasonable accommodations under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

Work location

Work model: On-site

695, Hyder Street, Fairview, Anchorage, 99501, United States

Anchorage

Key Responsibilities

check_circleInterface with customers as the first point of contact at disposal sites and in customer service administration
check_circleDetermine and inform customers of special handling fees associated with their loads
check_circleAssess and process fees according to current ordinances for disposal loads
check_circleCreate load tickets by capturing customer information and gross and tare weights for utility account customers
check_circleScreen disposal loads for content and hazardous materials to ensure compliance with municipal ordinances
check_circleApply knowledge of department policies, rates, fees, fines, and payment options to customer inquiries
check_circlePerform duties in both the scale house and cash booth with proficiency and cross-training

Requirements

verifiedHigh school diploma, GED, or equivalent
verified2 years of experience in customer service, collection, or accounting
verified1 year at Account Representative I level with Municipality or equivalent elsewhere
verified10 key Certification at 100 KSPM
verifiedValid State of Alaska Driver's License
verifiedSatisfactory background check
verifiedLegally authorized to work in the United States

Nice to Have

Preference for Anchorage Municipal Employees Association (AMEA) employees. Military service interview preference for veterans with honorable or general discharge. Preference for individuals with volunteer work in AmeriCorps, Peace Corps, or other national service programs.

Benefits & Perks

check_circleRemote work schedule opportunities (telecommuting) may be considered after successful completion of probation

Company

Municipality of Anchorage

Industry

Government Relations Services

Headquarters

Anchorage, Alaska

Open Roles

The Municipality of Anchorage operates within the Government Relations Services industry from its headquarters in Anchorage, Alaska. The Employee Relations Department serves current and former staff members by managing employment services, maintaining personnel records, and administering benefits. This unit supports various city departments in delivering high-quality public services while ensuring strict adherence to employment-related rules, regulations, laws, and collective agreements. The department collaborates closely with employee unions to develop and administer collective bargaining agreements. It fosters positive workplace relationships by implementing progressive human resource principles, practices, and programs designed to support a stable and effective workforce. The organization functions as an Equal Opportunity and Affirmative Action Employer, complying with Title 1 of the Americans with Disability Act. A commitment to diversity in the workplace remains a core operational value for the Municipality of Anchorage.

Skills, education and keywords

Skills: 10 Key Certification, Cash Handling, Customer Service, Accounting, Typing Speed.

Education: High school diploma, GED, or equivalent required.

Frequently asked questions about SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage

What does a SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage do?expand_more

Day-to-day, the SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage will interface with customers as the first point of contact at disposal sites and in customer service administration; determine and inform customers of special handling fees associated with their loads; assess and process fees according to current ordinances for disposal loads; and create load tickets by capturing customer information and gross and tare weights for utility account customers.

What are the requirements for this SWS ACCOUNT REPRESENTATIVE II role?expand_more

To qualify for the SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage position, applicants should have: High school diploma, GED, or equivalent; 2 years of experience in customer service, collection, or accounting; 1 year at Account Representative I level with Municipality or equivalent elsewhere; 10 key Certification at 100 KSPM; Valid State of Alaska Driver's License; and Satisfactory background check.

Where is the SWS ACCOUNT REPRESENTATIVE II role at Municipality of Anchorage located?expand_more

SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage is based in 695, Hyder Street, Fairview, Anchorage, 99501, United States. This is a on-site role.

Is this SWS ACCOUNT REPRESENTATIVE II job remote, hybrid, or on-site?expand_more

Municipality of Anchorage has listed this SWS ACCOUNT REPRESENTATIVE II role as on-site.

How much experience is required for this SWS ACCOUNT REPRESENTATIVE II role?expand_more

SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the SWS ACCOUNT REPRESENTATIVE II role at Municipality of Anchorage?expand_more

Key skills for SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage include 10 Key Certification; Cash Handling; Customer Service; Accounting; and Typing Speed.

What education is required for SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage?expand_more

Educational requirements for this role: High school diploma, GED, or equivalent required.

What category does the SWS ACCOUNT REPRESENTATIVE II role belong to?expand_more

SWS ACCOUNT REPRESENTATIVE II at Municipality of Anchorage is part of the customer services job category on Recrutus.

About Municipality of Anchorage

The department collaborates closely with employee unions to develop and administer collective bargaining agreements. It fosters positive workplace relationships by implementing progressive human resource principles, practices, and programs designed to support a stable and effective workforce. The organization functions as an Equal Opportunity and Affirmative Action Employer, complying with Title 1 of the Americans with Disability Act. A commitment to diversity in the workplace remains a core operational value for the Municipality of Anchorage.

Browse more roles: All Municipality of Anchorage jobs, customer services jobs on Recrutus.

SWS ACCOUNT REPRESENTATIVE II