Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About the Role
This position is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with both wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Your focus will be on achieving excellent customer service while consistently meeting the store's sales goals.
You will be expected to promptly resolve any customer concerns to ensure maximum client satisfaction. Additionally, you will stay up-to-date with product features and maintain the high quality and visual standards of the products and store environment.
Location and Safety
The individual selected for this role will be expected to work at Store #4329, located at 2506 Florence St, Dallas, TX 75204-5844.
Job duties involve contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. Consequently, a review of criminal history is necessary to protect the business, its operations, and reputation, as well as to ensure the safety of customers, staff, employees, vendors, contractors, and the general public.
Work location
Work model: On-site
4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
Dallas, Texas
Key Responsibilities
- check_circleEnsure high levels of customer satisfaction through excellent sales service
- check_circleAssist customers in person and over the phone by determining needs and presenting appropriate products
- check_circleBuild productive trust relationships with wholesale and retail customers
- check_circleProcess sales transactions accurately and consistently with policies and procedures
- check_circleFollow and achieve sales goals on a monthly, quarterly, and yearly basis
- check_circleMaintain precise work order files and formulas
- check_circleTint and mix products to customer specifications
- check_circleStock shelves and set up displays
- check_circleLoad and unload delivery trucks
- check_circleMaintain in-stock and presentable condition of assigned areas
- check_circleRemain knowledgeable on products offered and discuss available options
- check_circleComply with inventory control procedures
Requirements
- verified18 years of age
- verifiedValid unrestricted Driver's License
- verifiedLegally authorized to work in the US
- verifiedHigh School diploma or GED
- verified1 year experience in delivery, retail, or customer service
- verifiedAbility to lift 50 lbs frequently and 70 lbs occasionally
Nice to Have
High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience selling paint and paint-related products. Previous experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish.
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Skills, education and keywords
Skills: Customer Service, Sales, Inventory Control, Tinting Equipment, Mixing Equipment, Spanish.
Education: High School diploma or GED preferred.
Frequently asked questions about Customer Service Specialist at Sherwin-Williams
What does a Customer Service Specialist at Sherwin-Williams do?expand_more
A Customer Service Specialist at Sherwin-Williams is responsible for the following: Ensure high levels of customer satisfaction through excellent sales service; Assist customers in person and over the phone by determining needs and presenting appropriate products; Build productive trust relationships with wholesale and retail customers; and Process sales transactions accurately and consistently with policies and procedures.
What are the requirements for this Customer Service Specialist role?expand_more
To qualify for the Customer Service Specialist at Sherwin-Williams position, applicants should have: 18 years of age; Valid unrestricted Driver's License; Legally authorized to work in the US; High School diploma or GED; 1 year experience in delivery, retail, or customer service; and Ability to lift 50 lbs frequently and 70 lbs occasionally.
Where is the Customer Service Specialist role at Sherwin-Williams located?expand_more
Customer Service Specialist at Sherwin-Williams is based in 4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States. This is a on-site role.
Is this Customer Service Specialist job remote, hybrid, or on-site?expand_more
Sherwin-Williams has listed this Customer Service Specialist role as on-site.
How much experience is required for this Customer Service Specialist role?expand_more
Customer Service Specialist at Sherwin-Williams typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Specialist role at Sherwin-Williams?expand_more
Key skills for Customer Service Specialist at Sherwin-Williams include Customer Service; Sales; Inventory Control; Tinting Equipment; Mixing Equipment; and Spanish.
What education is required for Customer Service Specialist at Sherwin-Williams?expand_more
Educational requirements for this role: High School diploma or GED preferred.
What category does the Customer Service Specialist role belong to?expand_more
Customer Service Specialist at Sherwin-Williams is part of the retail job category on Recrutus.