Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_on5164, West Idlewild Avenue, Town "n" Country, Hillsborough County, Florida, 33634, United States
About Us
Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is dedicated to reliability, teamwork, and long-term growth. We believe that when you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.
About the Role
As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. This role supports our Customer Care and Builder Services teams, acting as the vital link between our customers and our service operations.
You will manage inbound and outbound customer communications, ensuring accurate data entry and documentation while maintaining ownership of customer requests through resolution. The position thrives in a fast-paced, high-accountability environment where you will coordinate service appointments, resolve inquiries, and collaborate with dispatch, technicians, and sales teams. This is an in-office role designed for those who value accuracy, follow-through, and the ability to deliver an exceptional customer experience under pressure.
Hiring Process
Candidates are encouraged to apply directly to demonstrate their fit for our supportive, team-oriented workplace culture. We look for self-motivated individuals who excel in structured environments and take pride in delivering professional service.
Equal Opportunity
Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities. We consider qualified applicants regardless of background.
Work location
Work model: On-site
5164, West Idlewild Avenue, Town "n" Country, Hillsborough County, Florida, 33634, United States
Town "n" Country, Florida
Key Responsibilities
- check_circleHandle inbound and outbound customer inquiries via phone, email, and in-person communication
- check_circleProvide excellent customer support by answering questions related to services, pricing, and scheduling
- check_circleAccurately enter and maintain customer data in CRM, scheduling, and service management systems
- check_circleSchedule and coordinate service appointments based on urgency, availability, and customer needs
- check_circleDocument all customer interactions with accuracy and professionalism
- check_circleEscalate complex or time-sensitive issues to leadership with clear documentation
- check_circleCollaborate with dispatch, service technicians, sales, and leadership teams
- check_circleIdentify recurring customer issues and assist with process improvement initiatives
- check_circleSupport onboarding and training of new customer service team members
Requirements
- verifiedHigh school diploma or GED required
- verifiedAssociate or bachelor's degree in business, communications, or related field preferred
- verifiedCustomer service, call center, or administrative support experience preferred
- verifiedExperience using CRM software, scheduling tools, and Microsoft Office
- verifiedValid driver's license with minimum 3-year clean driving record
- verifiedAbility to pass a background check
- verifiedBilingual (English/Spanish) preferred
Nice to Have
Associate or bachelor's degree in business, communications, or a related field. Customer service, call center, or administrative support experience. Bilingual (English/Spanish) proficiency.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) retirement plancheck_circlePaid time off and paid holidays
Similar Job Opportunities
Skills, education and keywords
Skills: CRM, Microsoft Office, Spanish.
Education: High school diploma or GED required; Associate or bachelor's degree in business, communications, or related field preferred; Associate or bachelor's degree in business, communications, or related field preferred.
Frequently asked questions about Customer Service Specialist at Banko Overhead Doors
What does a Customer Service Specialist at Banko Overhead Doors do?expand_more
In this Customer Service Specialist at Banko Overhead Doors role, you will handle inbound and outbound customer inquiries via phone, email, and in-person communication; provide excellent customer support by answering questions related to services, pricing, and scheduling; accurately enter and maintain customer data in crm, scheduling, and service management systems; and schedule and coordinate service appointments based on urgency, availability, and customer needs.
What are the requirements for this Customer Service Specialist role?expand_more
To qualify for the Customer Service Specialist at Banko Overhead Doors position, applicants should have: High school diploma or GED required; Associate or bachelor's degree in business, communications, or related field preferred; Customer service, call center, or administrative support experience preferred; Experience using CRM software, scheduling tools, and Microsoft Office; Valid driver's license with minimum 3-year clean driving record; and Ability to pass a background check.
Where is the Customer Service Specialist role at Banko Overhead Doors located?expand_more
Customer Service Specialist at Banko Overhead Doors is based in 5164, West Idlewild Avenue, Town "n" Country, Hillsborough County, Florida, 33634, United States. This is a on-site role.
Is this Customer Service Specialist job remote, hybrid, or on-site?expand_more
Banko Overhead Doors has listed this Customer Service Specialist role as on-site.
How much experience is required for this Customer Service Specialist role?expand_more
Candidates for Customer Service Specialist at Banko Overhead Doors should have mid level.
What skills do you need for the Customer Service Specialist role at Banko Overhead Doors?expand_more
Key skills for Customer Service Specialist at Banko Overhead Doors include CRM; Microsoft Office; and Spanish.
What education is required for Customer Service Specialist at Banko Overhead Doors?expand_more
Educational requirements for this role: High school diploma or GED required; Associate or bachelor's degree in business, communications, or related field preferred; and Associate or bachelor's degree in business, communications, or related field preferred.
What category does the Customer Service Specialist role belong to?expand_more
Customer Service Specialist at Banko Overhead Doors is part of the customer services job category on Recrutus.
About Banko Overhead Doors
Banko Overhead Doors operates within the wholesale building materials sector, based in Tampa, FL. Since 1984, the company has served residential and commercial clients across Hillsborough, Pinellas, Manatee, Sarasota, Pasco, Polk, and Hernando Counties in Florida. The organization specializes in providing comprehensive garage door products and services, including installation, repair, and maintenance for overhead doors of any make or model.
The company distinguishes itself by employing full-time design sales consultants and skilled technicians rather than utilizing subcontractors. This approach ensures that every service call, whether for a new installation or a diagnostic assessment, is handled by dedicated team members. Clients receive rapid response times with transparent pricing that includes permits, taxes, tear-down, haul away, and all necessary hardware such as tracks, rollers, and springs.
Banko Overhead Doors offers a complete suite of solutions ranging from broken spring replacement and opener repairs to full door replacements and screen installations. The firm provides free estimates and expert guidance to help property owners decide between repair or replacement options. For over three decades, the business has maintained a reputation for reliability and service excellence throughout the Tampa Bay region and surrounding areas.
Browse more roles: All Banko Overhead Doors jobs, customer services jobs on Recrutus.