Customer Service Representative - Part Time
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About the Role
The Customer Service Representative serves as the operational backbone of the business, acting as the primary point of contact for all customer needs and inquiries. This role is designed to bridge the gap between field employees, management, and the customer base, ensuring seamless communication and efficient resource routing.
In this position, you will manage a dynamic mix of inbound and outbound interactions. Your day-to-day involves answering phones, scheduling appointments, processing payments, and handling service plan inquiries. You will also proactively follow up on permits and inspections, reschedule services, and resolve customer claims in accordance with consumer laws. Beyond direct customer interaction, you will maintain critical data entry across emails and text messages to optimize daily manpower allocation.
Success in this role requires a customer-first mindset within a fast-paced, open office environment. You will work collaboratively with teams at all levels to educate customers on location initiatives and develop improvement plans based on feedback. While the role is primarily office-based, it demands physical agility, including the ability to stand for long periods, lift up to 20 pounds, and perform tasks requiring bending or crouching.
Hiring Process
Candidates meeting the minimum requirements will be invited to discuss their experience and fit for our team. Please note that duties may vary slightly by location, and flexibility regarding overtime and weekend hours is essential.
Our Culture
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work location
Work model: On-site
4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
Dallas, Texas
Key Responsibilities
- check_circleAnswer phones and assist customers with inquiries
- check_circleMake outbound calls to follow up on permits and inspections
- check_circleResolve customer claims and complaints in accordance with laws
- check_circleManage data entry using emails, texts, and communication tools
- check_circleDevelop improvement plans based on customer survey feedback
- check_circleSchedule appointments and manage customer calendars
- check_circleProcess credit cards, refunds, and service plans
Requirements
- verifiedHigh School Diploma or GED
- verified2-4 years of office experience with 20% phone customer assistance
- verified1-year experience with Microsoft Excel, Word, and Outlook
- verifiedValid driver's license
- verifiedAbility to communicate in English effectively
Nice to Have
Completed college course work.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Excel, English.
Education: High School Diploma or GED required; Completed college coursework preferred.
Frequently asked questions about Customer Service Representative - Part Time at Airtron Heating & Air Conditioning
What does a Customer Service Representative - Part Time at Airtron Heating & Air Conditioning do?expand_more
Day-to-day, the Customer Service Representative - Part Time at Airtron Heating & Air Conditioning will answer phones and assist customers with inquiries; make outbound calls to follow up on permits and inspections; resolve customer claims and complaints in accordance with laws; and manage data entry using emails, texts, and communication tools.
What are the requirements for this Customer Service Representative - Part Time role?expand_more
To qualify for the Customer Service Representative - Part Time at Airtron Heating & Air Conditioning position, applicants should have: High School Diploma or GED; 2-4 years of office experience with 20% phone customer assistance; 1-year experience with Microsoft Excel, Word, and Outlook; Valid driver's license; and Ability to communicate in English effectively.
Where is the Customer Service Representative - Part Time role at Airtron Heating & Air Conditioning located?expand_more
Customer Service Representative - Part Time at Airtron Heating & Air Conditioning is based in 4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States. This is a on-site role.
Is this Customer Service Representative - Part Time job remote, hybrid, or on-site?expand_more
Airtron Heating & Air Conditioning has listed this Customer Service Representative - Part Time role as on-site.
How much experience is required for this Customer Service Representative - Part Time role?expand_more
Customer Service Representative - Part Time at Airtron Heating & Air Conditioning typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the Customer Service Representative - Part Time role at Airtron Heating & Air Conditioning?expand_more
Key skills for Customer Service Representative - Part Time at Airtron Heating & Air Conditioning include Microsoft Excel; and English.
What education is required for Customer Service Representative - Part Time at Airtron Heating & Air Conditioning?expand_more
Educational requirements for this role: High School Diploma or GED required; and Completed college coursework preferred.
What category does the Customer Service Representative - Part Time role belong to?expand_more
Customer Service Representative - Part Time at Airtron Heating & Air Conditioning is part of the part time job category on Recrutus.