Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_onPark View High School, Old Vestal's Gap Road, Sterling, Loudoun County, Virginia, 20164, United States
Company Overview
At Akina Pharmacy, our shared purpose is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
About the Role
The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, you will ensure inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience.
This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. Success in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as call quality, average handle time, and first-call resolution rates.
At Akina Pharmacy, we value individuals who embody our core identity values: Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, goal-driven environment and are passionate about providing outstanding customer service in the healthcare industry, this is the role for you.
Our Culture & Leadership
Our company runs on EOS (Entrepreneurial Operating System). As a member of this team, you will have a leader who gives clear directions and expectations, ensures you have the necessary tools, delegates appropriately, and holds effective meetings. You will also have quarterly (or more frequent, if needed) one-on-one meetings to discuss your growth and performance.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting specific numbers, and if you come to work ready to learn and achieve those targets, you'll be recognized and rewarded.
Hiring Process
Akina Pharmacy accepts applications for this position on a rolling basis.
Work location
Work model: On-site
Park View High School, Old Vestal's Gap Road, Sterling, Loudoun County, Virginia, 20164, United States
Sterling, Virginia
Key Responsibilities
- check_circleManage high volume of inbound and outbound calls and live chat communications
- check_circleConfirm prescription orders and schedule deliveries for patients and providers
- check_circleResolve customer inquiries, cancellations, and issues with empathy
- check_circleOversee order workflow from initiation to completion
- check_circleAchieve daily performance metrics for call volume and customer satisfaction
- check_circleDocument patient and provider demographics with high accuracy
- check_circleTranscribe detailed notes and route escalated calls according to workflows
Requirements
- verified1-2 years of customer service experience
- verifiedProficient in CRM systems
- verifiedProficient in Microsoft Office applications
Nice to Have
Experience in a call center or healthcare setting.
Benefits & Perks
check_circleMedical, dental, and vision insurance with employer premium contributions up to 85%check_circleAccident and hospital indemnity coveragecheck_circleCompany paid long term and short-term disability optionscheck_circleGenerous paid time offSix scheduled paid holidays
Similar Job Opportunities
Frequently asked questions about Customer Service Representative at Akina Pharmacy
What does a Customer Service Representative at Akina Pharmacy do?expand_more
In this Customer Service Representative at Akina Pharmacy role, you will manage high volume of inbound and outbound calls and live chat communications; confirm prescription orders and schedule deliveries for patients and providers; resolve customer inquiries, cancellations, and issues with empathy; and oversee order workflow from initiation to completion.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at Akina Pharmacy position, applicants should have: 1-2 years of customer service experience; Proficient in CRM systems; and Proficient in Microsoft Office applications.
Where is the Customer Service Representative role at Akina Pharmacy located?expand_more
Customer Service Representative at Akina Pharmacy is based in Park View High School, Old Vestal's Gap Road, Sterling, Loudoun County, Virginia, 20164, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Akina Pharmacy has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Customer Service Representative at Akina Pharmacy typically requires 1–2 years of relevant experience at the mid level level.
What skills do you need for the Customer Service Representative role at Akina Pharmacy?expand_more
Key skills for Customer Service Representative at Akina Pharmacy include Customer Relationship Management; Microsoft Office; Word; Excel; and Outlook.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Akina Pharmacy is part of the customer services job category on Recrutus.
About Akina Pharmacy
Akina Pharmacy operates within the pharmaceutical manufacturing sector, headquartered in Sterling, Virginia. The organization specializes in specialty compounding, delivering both sterile and non-sterile medications tailored to specific patient needs. This focus on personalized medicine allows the company to support healthcare providers in addressing unique clinical requirements that standard commercial products may not fulfill.
The company serves a network of healthcare professionals and their patients across various treatment areas. By prioritizing meticulous preparation and exceptional service, Akina Pharmacy aims to ensure that medications are dispensed correctly, safely, and efficiently. Their operational philosophy centers on executing every step of the compounding process with precision to achieve optimal outcomes on the first attempt.
Through a commitment to purpose-driven practices, the organization seeks to enrich lives by bridging the gap between available pharmaceutical options and individual patient health goals. The facility maintains high standards for quality control and patient care, reinforcing its role as a reliable partner in the broader healthcare ecosystem located in the Washington, D.C. metropolitan area.
Browse more roles: All Akina Pharmacy jobs, customer services jobs on Recrutus.