This Customer Service Representative role at Akina Pharmacy serves as the primary point of contact for patients, providers, and healthcare partners within a people-first organization. The position involves managing a high volume of inbound and outbound communications, accurately documenting patient information, and overseeing prescription order workflows from initiation to completion. Key responsibilities include resolving inquiries with empathy, collaborating with pharmacy staff on complex issues, and meeting specific performance metrics for call volume and quality. The role is appealing due to the company's strong culture of growth, clear leadership support through the Entrepreneurial Operating System, and a mission to enrich lives through compounded medications. Employees benefit from comprehensive medical coverage, paid time off, a 401K match, and a supportive environment that values compassion and excellence.