Customer Service Representative

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe our customers choose us because our services are often more accessible than traditional banking alternatives.

About the Role

As a Customer Service Representative (CSR), you will be the primary point of contact and the "face" of PLS. This role is vital for delivering superior customer service and ensuring every interaction reflects our core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. You will serve as the first line of support, educating customers on our products and services while maintaining strict compliance with federal, state, and local regulations. Your day will involve managing transactions with accuracy, resolving customer inquiries, and helping to maintain a clean, welcoming store environment.

Hiring Process

To apply, please submit your resume and application details. If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact our Human Resources team at talentacquisition@pls247.com to make arrangements. Decisions on accommodations are made on a case-by-case basis.

Equal Opportunity & Culture

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace committed to diversity and inclusion. For positions in the City of Los Angeles, qualified applicants with criminal histories will be considered in compliance with the Fair Chance Initiative for Hiring Ordinance.