Customer Service Representative (CSR) / Service Coordinator
Not Disclosed•Full-TimeOn-site
location_onAscension Saint Thomas Midtown Hospital, 2000, Church Street, Nashville, Davidson County, Middle Tennessee, Tennessee, 37236, United States
About the Team
NHS Mechanical is a premier service provider dedicated to maintaining critical mechanical systems for commercial and industrial clients. Our field operations are the backbone of our reputation, ensuring that HVAC, plumbing, and refrigeration systems keep businesses running smoothly. We value precision, reliability, and a customer-first mindset in every interaction.
About the Role
As a Customer Service Representative and Service Coordinator, you serve as the vital link between our valued clients and our field technicians. This role is designed for someone who thrives in a fast-paced environment and excels at maintaining composure under pressure. You will be the primary point of contact for service inquiries, responsible for transforming customer needs into actionable schedules that maximize technician productivity.
In this position, you will manage the daily rhythm of our service operations. Your day involves handling a high volume of incoming service calls, emails, and online requests, ensuring every client feels heard and supported. You will gather detailed information regarding mechanical issues, log them accurately into our service management software, and coordinate the dispatch of technicians based on skill sets, proximity, and urgency. Beyond scheduling, you will act as a real-time communication hub, tracking job progress, managing unexpected delays, and keeping customers informed about estimated arrival times and resolution timelines.
Hiring Process
Interested candidates should submit their resume and a brief cover letter outlining their experience in high-volume service or dispatch roles. Our interview process typically includes an initial screening to discuss background and availability, followed by a deeper conversation with the Service Operations Manager to assess organizational skills and situational judgment.
Equal Opportunity Employer
NHS Mechanical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.
Work location
Work model: On-site
Ascension Saint Thomas Midtown Hospital, 2000, Church Street, Nashville, Davidson County, Middle Tennessee, Tennessee, 37236, United States
Nashville, Tennessee
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Service Management Software, CRM.
Education: High School Diploma or equivalent required.
Frequently asked questions about Customer Service Representative (CSR) / Service Coordinator at Hire Velocity
What does a Customer Service Representative (CSR) / Service Coordinator at Hire Velocity do?expand_more
A Customer Service Representative (CSR) / Service Coordinator at Hire Velocity is responsible for the following: Answer incoming service calls, emails, and online requests promptly and professionally; Gather detailed information regarding customer mechanical issues and log details into service management software; Provide customers with timely updates on technician arrival times, service status, and resolution timelines; and Prepare and process initial service work orders and assist the accounting team with invoicing.
What are the requirements for this Customer Service Representative (CSR) / Service Coordinator role?expand_more
To qualify for the Customer Service Representative (CSR) / Service Coordinator at Hire Velocity position, applicants should have: High School Diploma or equivalent; 8-10 years of experience in customer service, dispatch, or administrative role; and Proficiency with service management software and CRM tools.
Where is the Customer Service Representative (CSR) / Service Coordinator role at Hire Velocity located?expand_more
Customer Service Representative (CSR) / Service Coordinator at Hire Velocity is based in Ascension Saint Thomas Midtown Hospital, 2000, Church Street, Nashville, Davidson County, Middle Tennessee, Tennessee, 37236, United States. This is a on-site role.