The Customer Service Representative and Service Coordinator role at NHS Mechanical serves as the central communication link between clients and field operations in Nashville. The position involves managing high-volume service requests for HVAC and plumbing systems, accurately logging technical details, and coordinating dispatch schedules to optimize technician productivity. Key duties include processing work orders, providing real-time updates to customers, and handling administrative tasks like parts procurement and reporting. This full-time position appeals to candidates with strong organizational skills who thrive in a fast-paced environment, offering the opportunity to support critical infrastructure maintenance while working within a collaborative team structure.