Customer Service Representative

Customer Service Representative — Des Moines, IA at U | Recrutus

About the Role

U-Haul is seeking friendly, motivated individuals to serve as the face of our company's exceptional service. As a Customer Service Representative, you will be part of a supportive team dedicated to ensuring customers receive all the help they need on their journeys. Your day will involve inspecting and maintaining equipment, assisting customers with U-Haul products and services, and utilizing up-to-date technology to dispatch and return rentals.

This position is ideal for people who love helping others and thrive in a hands-on environment. You will work as part of a team that values continuous learning, with on-the-job education provided through U-Haul University. The role requires physical activity, including moving equipment and working around machinery, making it a dynamic opportunity for those who enjoy active work.

Schedule & Availability

This position is exclusively for candidates available to work Friday, Saturday, Sunday, and Monday, with a maximum of 30 hours per week. The specific shift times are:

Friday: 1pm–8pm
Saturday: 1pm–7pm
Sunday: 9am–5pm
Monday: To Be Determined (TBD)

Hiring Process & Incentives

We operate on the motto 'Hire Fast, Pay Fast.' You can start today and get paid today! The application process includes scheduling two hands-on working interviews, for which you will be compensated.

We offer a $100 hiring bonus upon starting. Additionally, a $300 cash bonus is available upon completion of the U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Culture & Commitment

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants participating in all aspects of the selection process.

Work location

Work model: On-site

1420, 11th Street, Cheatom Park, Des Moines, Polk County, Iowa, 50314, United States

Des Moines, Iowa

Key Responsibilities

check_circleAssist customers inside and outside the U-Haul center with products and services
check_circleUse smartphone-based U-Scan technology to manage rentals and inventory
check_circleMove and hook up U-Haul trucks and trailers
check_circleClean and inspect equipment on the lot including checking fluid levels
check_circleAnswer questions and educate customers regarding products and services
check_circlePrepare rental invoices and accept equipment returned from rental
check_circleInstall hitches and trailer wiring
check_circleFill propane and operate a forklift as certified

Requirements

verifiedValid driver's license and ability to maintain a good driving record
verifiedHigh school diploma or equivalent
verifiedAvailability to work Friday, Saturday, Sunday, and Monday
verifiedAvailability to work up to 30 hours per week

Benefits & Perks

check_circleHealth insurance and prescription planscheck_circlePaid holidays, vacation, and sick dayscheck_circleLife insurancecheck_circleMetLaw Legal programMetLife auto and home insurance

Skills, education and keywords

Skills: Forklift, Propane, 1-2-3 Punch Certification Program, U-Scan Technology.

Education: High school diploma or equivalent required.

Frequently asked questions about Customer Service Representative at U-Haul

What does a Customer Service Representative at U-Haul do?expand_more

Day-to-day, the Customer Service Representative at U-Haul will assist customers inside and outside the u-haul center with products and services; use smartphone-based u-scan technology to manage rentals and inventory; move and hook up u-haul trucks and trailers; and clean and inspect equipment on the lot including checking fluid levels.

What are the requirements for this Customer Service Representative role?expand_more

U-Haul is looking for candidates who meet the following requirements: Valid driver's license and ability to maintain a good driving record; High school diploma or equivalent; Availability to work Friday, Saturday, Sunday, and Monday; and Availability to work up to 30 hours per week.

Where is the Customer Service Representative role at U-Haul located?expand_more

Customer Service Representative at U-Haul is based in 1420, 11th Street, Cheatom Park, Des Moines, Polk County, Iowa, 50314, United States. This is a on-site role.

Is this Customer Service Representative job remote, hybrid, or on-site?expand_more

U-Haul has listed this Customer Service Representative role as on-site.

How much experience is required for this Customer Service Representative role?expand_more

Candidates for Customer Service Representative at U-Haul should have mid level.

What skills do you need for the Customer Service Representative role at U-Haul?expand_more

Key skills for Customer Service Representative at U-Haul include Forklift; Propane; 1-2-3 Punch Certification Program; and U-Scan Technology.

What education is required for Customer Service Representative at U-Haul?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Customer Service Representative role belong to?expand_more

Customer Service Representative at U-Haul is part of the customer services job category on Recrutus.

About the Role

Schedule & Availability

Hiring Process & Incentives

Culture & Commitment

Work location

Key Responsibilities

Requirements

Benefits & Perks

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Skills, education and keywords

Frequently asked questions about Customer Service Representative at U-Haul