Customer Service Associate - Temporary
Not Disclosed•Full-TimeOn-site
location_on17946, Simmons Road, Lutz, Hillsborough County, Florida, 33548, United States
About the Role
As a key member of our store team, you are the face of Walgreens, responsible for modeling and delivering a distinctive and delightful customer experience. Your primary mission is to ensure every customer interaction is courteous, fair, friendly, and efficient. You will engage with customers and patients by greeting them, offering assistance with products and services, and resolving issues to guarantee a positive visit.
Beyond the checkout counter, you will share customer service best practices with the team, embodying essential interpersonal habits like proactive help and identifying needs. Your day involves managing the flow of the store, from constructing and maintaining promotional displays to ensuring the cleanliness and order of both the interior and exterior. You will also handle specialized tasks such as photo services, web pick-up responsibilities, and maintaining compliance with state laws regarding regulated products.
Hiring Process
We are looking for candidates who are fluent in reading, writing, and speaking English (except in Puerto Rico) and are willing to work a flexible schedule, including evenings and weekends. While six months of retail experience and prior Walgreens work experience are preferred, we welcome applicants with a passion for service.
Location-Specific Notice
For applicants in San Francisco, CA: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our Commitment to Diversity
Walgreens is an Equal Opportunity Employer, including disability and veterans. We are committed to fostering an inclusive environment where all team members can thrive.
Work location
Work model: On-site
17946, Simmons Road, Lutz, Hillsborough County, Florida, 33548, United States
Lutz, Florida
Key Responsibilities
- check_circleRegister sales on assigned cash register and process voids, returns, and exchanges
- check_circleEngage customers by greeting them and offering assistance with products and services
- check_circleResolve customer issues and answer questions to ensure a positive customer experience
- check_circleRecommend items for sale and suggest trade-up or companion items to customers
- check_circleKeep counters and shelves clean, well merchandised, and maintain inventory records
- check_circleConstruct and maintain displays including promotional, seasonal, and sale merchandise
- check_circleProvide customer service in the photo area including digital passport and print services
- check_circleImplement company asset protection procedures to identify and minimize profit loss
- check_circleAssist with exterior and interior maintenance to ensure a clean and orderly store condition
- check_circleEnsure compliance with state and local laws regarding regulated products like alcohol and tobacco
- check_circleAssist with food item separation and product placement according to company policies
- check_circleMonitor web pick-up orders, fill them, and deliver orders to customers upon arrival
Requirements
- verifiedMust be fluent in reading, writing, and speaking English
- verifiedPrefer six months of experience in a retail environment
- verifiedPrefer to have prior work experience with Walgreens
- verifiedRequires willingness to work flexible schedule, including evenings and weekend hours
Nice to Have
Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens.