Customer Service Associate, eCommerce
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Role
The Customer Service Associate is a vital link in Goodwill's eCommerce team, dedicated to delivering a high-quality customer experience across both online and in-person interactions. This role exists to ensure that every customer inquiry, order coordination, and scheduled pickup reflects Goodwill's core mission and service standards. You will serve as the primary point of contact for customer concerns, partnering with team members to resolve issues effectively while utilizing point-of-sale systems and supporting donation initiatives.
Your day involves collaborating closely with operations and shipping teams to ensure accurate, efficient, and professional service delivery. From managing daily pickup schedules to facilitating smooth merchandise handoffs, you will help transform lives through the power of work while growing your career within a purpose-driven retail organization making a lasting impact in Southern California communities.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleRespond to customer inquiries across eCommerce platforms, phone, and in-person interactions
- check_circleManage and support daily customer pickup schedules and appointments
- check_circleUtilize point-of-sale systems to complete transactions accurately and efficiently
- check_circlePromote and support donation initiatives during customer interactions
- check_circlePartner with shipping and operations teams to locate and prepare orders for pickup
- check_circleAssist with handling and transporting merchandise including loading purchases for customers
- check_circleMaintain a clean, organized, and safe work environment
- check_circleVerify orders and facilitate smooth merchandise handoffs during customer pickups
Requirements
- verifiedHigh school diploma or GED
- verified1–2 years of customer service, retail, eCommerce, or related experience
- verifiedExperience interacting with customers in person, online, or over the phone
- verifiedIntermediate knowledge of Windows computer programs (Word, Excel, Email)
- verifiedBackground and drug screen required
Nice to Have
Familiarity with point-of-sale systems, basic computer applications, or order management systems.
Benefits & Perks
check_circleDiscount at Goodwill SoCal retail locationscheck_circleGoodwill Perks: Discounts on dining, retail, theme parks and moviescheck_circleEmployee Assistance Program: Mental and physical wellness, financial and legal resourcescheck_circleMedical, dental, and vision insurance for full-time positionscheck_circleFlexible Spending Account (FSA)check_circleLife insurancecheck_circle403(b) retirement plancheck_circlePaid time off (PTO)check_circleTuition Reimbursement
Similar Job Opportunities
Skills, education and keywords
Skills: Point-Of-Sale Systems, Word, Excel, Email, Windows.
Education: High school diploma or general education degree (GED) required.
Frequently asked questions about Customer Service Associate, eCommerce at Goodwill Southern California
What does a Customer Service Associate, eCommerce at Goodwill Southern California do?expand_more
Day-to-day, the Customer Service Associate, eCommerce at Goodwill Southern California will respond to customer inquiries across ecommerce platforms, phone, and in-person interactions; manage and support daily customer pickup schedules and appointments; utilize point-of-sale systems to complete transactions accurately and efficiently; and promote and support donation initiatives during customer interactions.
What are the requirements for this Customer Service Associate, eCommerce role?expand_more
To qualify for the Customer Service Associate, eCommerce at Goodwill Southern California position, applicants should have: High school diploma or GED; 1–2 years of customer service, retail, eCommerce, or related experience; Experience interacting with customers in person, online, or over the phone; Intermediate knowledge of Windows computer programs (Word, Excel, Email); and Background and drug screen required.
Where is the Customer Service Associate, eCommerce role at Goodwill Southern California located?expand_more
Customer Service Associate, eCommerce at Goodwill Southern California is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Customer Service Associate, eCommerce job remote, hybrid, or on-site?expand_more
Goodwill Southern California has listed this Customer Service Associate, eCommerce role as on-site.
How much experience is required for this Customer Service Associate, eCommerce role?expand_more
Customer Service Associate, eCommerce at Goodwill Southern California typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the Customer Service Associate, eCommerce role at Goodwill Southern California?expand_more
Key skills for Customer Service Associate, eCommerce at Goodwill Southern California include Point-Of-Sale Systems; Word; Excel; Email; and Windows.
What education is required for Customer Service Associate, eCommerce at Goodwill Southern California?expand_more
Educational requirements for this role: High school diploma or general education degree (GED) required.
What category does the Customer Service Associate, eCommerce role belong to?expand_more
Customer Service Associate, eCommerce at Goodwill Southern California is part of the customer services job category on Recrutus.