Senior Customer Contact Center Specialist - Onsite
Not Disclosed•Full-TimeOn-site
location_onOld Burying Ground, Oriental Court, Central Square Historic District, Stoneham, Middlesex County, Massachusetts, 02180, United States
About StonehamBank
At StonehamBank, "More" isn't just a promise to our customers — it's how we show up for each other. We work as one team, grounded in trust and driven by service, always striving to deliver more value, more support, and more impact in our communities. Our history gives us strength, and our culture empowers us to keep moving forward — together.
About the Role
As a Senior Customer Contact Specialist, you will serve as the first line of support for our customers, providing exceptional service through multiple channels including phone, video banking, chat, text, internet, email, and in-person interactions. This role requires you to act as a knowledgeable partner to our clients, resolving inquiries, performing account maintenance, and educating customers on digital banking tools like mobile and online banking.
You will work independently with accuracy and flexibility to meet business needs, including Saturday coverage and remote support when requested. Beyond daily operations, you will play an active role in our community by participating in engagement activities such as volunteering with local schools and nonprofit organizations, aligning with our core value of SERVICE. You will also serve as a backup to the Montvale Branch, providing front desk or customer service support as needed.
Equal Opportunity
StonehamBank is an Equal Opportunity Employer. We are committed to building a diverse workforce and consider qualified applicants regardless of background, race, color, religion, sex, national origin, age, disability, or veteran status.
Work location
Work model: On-site
Old Burying Ground, Oriental Court, Central Square Historic District, Stoneham, Middlesex County, Massachusetts, 02180, United States
Stoneham, Massachusetts
Key Responsibilities
- check_circleResolve customer inquiries and perform account maintenance tasks such as wires and debit disputes
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Word, Powerpoint, Excel, Internet Applications, PC, Smartphones, Tablets, Browsers, Photocopiers, Scanners.
Education: Associate's degree or equivalent experience.
Frequently asked questions about Senior Customer Contact Center Specialist - Onsite at StonehamBank
What does a Senior Customer Contact Center Specialist - Onsite at StonehamBank do?expand_more
In this Senior Customer Contact Center Specialist - Onsite at StonehamBank role, you will resolve customer inquiries and perform account maintenance tasks such as wires and debit disputes; assist and educate customers on digital banking tools including video and mobile banking; serve as a backup to the montvale branch providing front desk or customer service support; and conduct outbound calls for customer retention, promotional campaigns, and risk initiatives.
What are the requirements for this Senior Customer Contact Center Specialist - Onsite role?expand_more
StonehamBank is looking for candidates who meet the following requirements: Associate's degree or minimum 3 years financial services experience; Proficient in Microsoft Word, PowerPoint, Excel; and In-depth knowledge of bank policies, procedures, state and federal regulations.
Where is the Senior Customer Contact Center Specialist - Onsite role at StonehamBank located?expand_more
Senior Customer Contact Center Specialist - Onsite at StonehamBank is based in Old Burying Ground, Oriental Court, Central Square Historic District, Stoneham, Middlesex County, Massachusetts, 02180, United States. This is a on-site role.