Visitor Services Specialist
Not Disclosed•Part-TimeOn-site
location_on2076, Westwood Lane, Eugene, Lane County, Oregon, 97401, United States
About Us
Travel Lane County promotes the Eugene, Cascades & Coast region to support a resilient, year-round, and countywide economy that enriches our communities. Our team is collaborative, innovative, and driven by a shared commitment to serving the place we call home. We champion each other's growth, step up to help when needed, and stay focused on work that benefits our broader community.
About the Role
The Visitor Services Specialist is the welcoming face of Travel Lane County, meeting visitors at the right moment with the right information to shape meaningful, memorable experiences. This role is the primary point of contact for visitors and residents through the Visitor Center, outreach activities, and phone/email requests.
You will work directly with visitors to provide trip planning support, destination guidance, and access to recreation and experiences that encourage longer stays and deeper exploration across Lane County. In doing so, you help support local businesses and communities throughout the region. This is hands-on, people-centered work that keeps you closely connected to the real-world impact of tourism on our communities and the businesses that call Lane County home.
What to Expect
You will be part of a team that values collaboration, learning, and shared purpose. Your primary work location will be the Visitor Center at the 5th Street Market Alley, with additional time spent supporting outreach events throughout Lane County and occasional work at our downtown Eugene office as needed.
Many shifts are worked independently, giving you the opportunity to take ownership of the space while serving as the primary point of contact for visitors. Visitor traffic may vary throughout the day; you will balance welcoming and assisting visitors with completing administrative and operational tasks during quieter periods. You will also support office operations, permit transactions, event calendar content updates, and visitor data tracking that help the organization understand and improve how we serve our guests.
Hiring Process
To apply, please submit your cover letter and resume via the following link:
eugenecascadescoast.bamboohr.com
This position is open until filled. The first review of applications will be May 26, 2026.
Equal Opportunity
Travel Lane County is an equal opportunity employer committed to creating an inclusive workplace where everyone feels welcome and valued.
Work location
Work model: On-site
2076, Westwood Lane, Eugene, Lane County, Oregon, 97401, United States
Eugene, Oregon
Key Responsibilities
- check_circleProvide welcoming visitor services at the Visitor Center, off-site events, and via phone or email inquiries
- check_circleManage event calendar entries and maintain accurate destination information across priority platforms
- check_circleProcess permit-related transactions and maintain point-of-sale accuracy for daily retail operations
- check_circleSupport proofreading and content preparation for web listings, e-newsletters, and visitor-facing materials
- check_circleDrive company van to off-site locations and represent the destination as a knowledgeable brand ambassador
- check_circlePerform data entry, imports, exports, and basic reporting to track visitor interactions and outreach metrics
- check_circleSet up and break down tents, tables, signage, and materials for community outreach events
- check_circleAssist visitors with trip planning, accommodations, transportation, and local recreation options
Requirements
- verifiedMinimum one year of experience in customer service, visitor services, front desk operations, retail or administrative support
- verifiedValid Oregon driver's license, clean driving record and ability to drive a company van
- verifiedBasic proficiency with Microsoft 365 (Word, Outlook, Excel), POS systems, and internal communication platforms
- verifiedAvailability to work regularly on scheduled evenings, weekends and holidays and off-site outreach events
Nice to Have
Familiarity with Lane County's outdoor recreation, arts and culture, culinary and craft beverage offerings. Experience working in tourism, hospitality, visitor services or destination marketing environments. Experience with event calendars, content management systems, or data tracking tools.
Benefits & Perks
check_circleSick leave as required by state lawcheck_circlePaid parking
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Frequently asked questions about Visitor Services Specialist at Travel Lane County
What does a Visitor Services Specialist at Travel Lane County do?expand_more
In this Visitor Services Specialist at Travel Lane County role, you will provide welcoming visitor services at the visitor center, off-site events, and via phone or email inquiries; manage event calendar entries and maintain accurate destination information across priority platforms; process permit-related transactions and maintain point-of-sale accuracy for daily retail operations; and support proofreading and content preparation for web listings, e-newsletters, and visitor-facing materials.
What are the requirements for this Visitor Services Specialist role?expand_more
Travel Lane County is looking for candidates who meet the following requirements: Minimum one year of experience in customer service, visitor services, front desk operations, retail or administrative support; Valid Oregon driver's license, clean driving record and ability to drive a company van; Basic proficiency with Microsoft 365 (Word, Outlook, Excel), POS systems, and internal communication platforms; and Availability to work regularly on scheduled evenings, weekends and holidays and off-site outreach events.
Where is the Visitor Services Specialist role at Travel Lane County located?expand_more
Visitor Services Specialist at Travel Lane County is based in 2076, Westwood Lane, Eugene, Lane County, Oregon, 97401, United States. This is a on-site role.
Is this Visitor Services Specialist job remote, hybrid, or on-site?expand_more
Travel Lane County has listed this Visitor Services Specialist role as on-site.
How much experience is required for this Visitor Services Specialist role?expand_more
Visitor Services Specialist at Travel Lane County typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Visitor Services Specialist role at Travel Lane County?expand_more
Key skills for Visitor Services Specialist at Travel Lane County include Microsoft 365; Word; Outlook; Excel; Pos Systems; Data Entry; Data Imports; and Data Exports.
What category does the Visitor Services Specialist role belong to?expand_more
Visitor Services Specialist at Travel Lane County is part of the customer services job category on Recrutus.