Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
As a key member of our store team, you will be the face of Walgreens, modeling and delivering a distinctive and delightful customer experience. Your primary mission is to ensure every interaction leaves a positive impression, from the moment a customer enters the store to their final purchase.
You will serve as the first point of contact, greeting customers with courtesy and efficiency while providing assistance with products and services. This role goes beyond simple transactions; you will engage with customers to resolve issues, answer questions, and recommend items that meet their needs. By sharing best practices with the team, you help cultivate a culture of proactive service, ensuring that every shopper feels valued and supported.
Day in the Life
Your day involves a dynamic mix of customer service and operational excellence. You will manage the cash register, processing sales, returns, and exchanges with accuracy and speed. Beyond the register, you will maintain the store's visual appeal by keeping counters and shelves clean, well-merchandised, and fully stocked. This includes constructing displays, managing inventory, and ensuring proper product placement, such as separating raw and pre-cooked foods according to safety policies.
You will also handle specialized tasks like photo services, digital passport photos, and web pick-up responsibilities, ensuring orders are filled and delivered promptly. Additionally, you play a vital role in asset protection and compliance, adhering to all company policies and local laws regarding regulated products. Whether assisting with exterior maintenance or completing special assignments, your attention to detail keeps the store running smoothly.
Hiring Process
To join our team, candidates must be fluent in reading, writing, and speaking English (except in Puerto Rico) and be willing to work a flexible schedule, including evenings and weekends. While six months of retail experience and prior Walgreens work history are preferred, we are committed to training and developing our team members through required training sessions and PPLs assigned by management.
Our Commitment to Diversity
Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. We foster a respectful environment where all team members maintain positive relationships with one another, regardless of background.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleRegister sales on assigned cash register and process voids, returns, and exchanges
- check_circleEngage customers by greeting them and offering assistance with products and services
- check_circleResolve customer issues and answer questions to ensure a positive experience
- check_circleRecommend items for sale and suggest trade-up or companion items to customers
- check_circleKeep counters and shelves clean, well merchandised, and maintain inventory records
- check_circleConstruct and maintain displays including promotional, seasonal, and sale merchandise
- check_circleProvide customer service in the photo area including digital passport and print services
- check_circleEnsure compliance with state and local laws regarding regulated products
- check_circleAssist with food item separation and product placement according to safety policies
Requirements
- verifiedMust be fluent in reading, writing, and speaking English
- verifiedWillingness to work flexible schedule, including evenings and weekend hours
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens.
Similar Job Opportunities
Frequently asked questions about Customer Service Associate at Walgreens
What does a Customer Service Associate at Walgreens do?expand_more
Day-to-day, the Customer Service Associate at Walgreens will register sales on assigned cash register and process voids, returns, and exchanges; engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience; and recommend items for sale and suggest trade-up or companion items to customers.
What are the requirements for this Customer Service Associate role?expand_more
To qualify for the Customer Service Associate at Walgreens position, applicants should have: Must be fluent in reading, writing, and speaking English; and Willingness to work flexible schedule, including evenings and weekend hours.
Where is the Customer Service Associate role at Walgreens located?expand_more
Customer Service Associate at Walgreens is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Customer Service Associate role as on-site.
How much experience is required for this Customer Service Associate role?expand_more
Candidates for Customer Service Associate at Walgreens should have entry level.
What skills do you need for the Customer Service Associate role at Walgreens?expand_more
Key skills for Customer Service Associate at Walgreens include English; Cash Register; Inventory; Asset Protection; Store Systems; Store Equipment; Digital Passport Photo Service; and Poster Print.
What category does the Customer Service Associate role belong to?expand_more
Customer Service Associate at Walgreens is part of the retail job category on Recrutus.
About Walgreens
Walgreens operates as a prominent retail pharmacy chain headquartered in Deerfield, Illinois. Established in 1901, the organization has maintained a long-standing commitment to community care for over a century. The company currently manages a network of approximately 8,500 stores across the United States and Puerto Rico, serving nearly 9 million customers and patients daily through its physical locations and digital platforms. The workforce comprises around 220,000 team members, including nearly 90,000 healthcare service providers dedicated to delivering medical and wellness support. Walgreens focuses on building trusted relationships to foster healthier futures for its diverse stakeholders, aiming to be the primary choice for retail pharmacy and health services. The enterprise combines traditional retail operations with modern omni-channel strategies to meet the evolving needs of its market.
Browse more roles: All Walgreens jobs, retail jobs on Recrutus.