Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onWashington St @ Lowell St, Washington Street, Nonantum, Newtonville, Newton, Middlesex County, Massachusetts, 02460, United States
About TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. As a Fortune 100 company and the world's leading off-price retailer, we operate a vibrant family of brands including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Whether working in our global Home Offices, Distribution Centers, or Retail Stores, you will be part of a team that embraces diversity, fosters collaboration, and prioritizes your development.
About the Role
This position is designed to deliver a highly satisfied customer experience by engaging with all customers and embodying our core customer experience principles. You will be the face of the store, maintaining a clean and organized environment while adhering to all operational, merchandise, and loss prevention standards. The role requires flexibility, as you may be cross-trained to work in multiple areas of the store to support the business's evolving needs.
In this role, you will model established customer experience practices for both internal and external customers, supporting a positive store culture built on honesty, integrity, and respect. Your day-to-day involves accurately processing transactions, promoting loyalty programs, and ensuring merchandise is prepared and displayed according to company standards. You will also play an active part in store recovery, safety awareness, and shrink reduction programs, ensuring a safe and welcoming environment for everyone.
Our Culture and Commitment
We strive to provide an open-door policy and a supportive work environment where you can thrive. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Additionally, applicants with arrest or conviction records will be considered for employment.
Work location
Work model: On-site
Washington St @ Lowell St, Washington Street, Nonantum, Newtonville, Newton, Middlesex County, Massachusetts, 02460, United States
Newton, Massachusetts
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Frequently asked questions about Customer Service Associate at The TJX Companies, Inc.
What does a Customer Service Associate at The TJX Companies, Inc. do?expand_more
In this Customer Service Associate at The TJX Companies, Inc. role, you will accurately ring customer purchases and returns according to operating procedures; promote credit and loyalty programs to customers; maintain and uphold merchandising philosophy and procedures; and process and prepare merchandise for the sales floor following company standards.
What are the requirements for this Customer Service Associate role?expand_more
To qualify for the Customer Service Associate at The TJX Companies, Inc. position, applicants should have: Able to work a flexible schedule; Capable of lifting heavy objects; and Retail customer experience preferred.
Where is the Customer Service Associate role at The TJX Companies, Inc. located?expand_more
Customer Service Associate at The TJX Companies, Inc. is based in Washington St @ Lowell St, Washington Street, Nonantum, Newtonville, Newton, Middlesex County, Massachusetts, 02460, United States. This is a on-site role.
Is this Customer Service Associate job remote, hybrid, or on-site?expand_more
The TJX Companies, Inc. has listed this Customer Service Associate role as on-site.