
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
As a Customer Service Associate at Lowe's, you are the face of our store, dedicated to providing SMART customer service through the daily execution of our policies and programs. Your mission is to actively seek out customers, understand their unique needs, and guide them through every step of their shopping journey—from locating and selecting merchandise to demonstrating features and assisting with loading.
You will serve as a knowledgeable resource, promptly answering questions from both customers and associates. Whether walking a customer through a project area or explaining warranty information and special order details, your goal is to ensure every interaction is sincere and helpful. In the Tool Rental Department, you will also manage customer contracts and invoices for equipment rentals and repairs.
Safety and security are paramount in your daily routine. You will maintain a safe and secure work environment by conducting daily safety reviews, keeping aisles clear, and adhering to specific safety requirements such as using tether lines on power equipment and reinstalling safety cables. Additionally, you will help protect our store by detecting signs of shoplifting and ensuring compliance with housekeeping standards like Zone Recovery to keep the store clean and organized.
This role offers the opportunity to cross-functionally train in various areas of the store, allowing you to deliver the best possible customer service while mastering a wide range of store equipment, from Zebra phones and paging systems to panel saws and paint mixers.
Work model: On-site
4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
Dallas, Texas
Lowe's Companies, Inc. operates as a major retail entity in the home improvement sector, headquartered in Mooresville, North Carolina. Listed on the NYSE under the ticker LOW, the organization serves approximately 20 million customers weekly across the United States. The company manages a vast network comprising more than 2,200 home improvement and hardware stores, supported by a workforce of over 300,000 associates. This extensive footprint allows the business to provide a wide range of products and services to homeowners, contractors, and DIY enthusiasts throughout the nation. Beyond commercial operations, Lowe's maintains a commitment to community development. The organization engages in initiatives designed to create safe, affordable housing and to train the next generation of skilled trade professionals. For further details regarding its offerings and corporate activities, customers and partners can visit Lowes.com.
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