Customer Service and Rebate Processing Team Supervisor
Not Disclosed•Full-TimeOn-site
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
About the Team
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we are constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. From load flexibility and electrification to carbon reduction, we are leading the charge to power change.
Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.
Work location
Work model: On-site
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Key Responsibilities
- check_circleMonitor customer service calls and provide quality feedback
- check_circleCoach staff on daily processing and data entry goals
- check_circleHandle customer escalations to achieve immediate resolution
- check_circleTest customer service databases prior to program launches
- check_circleEvaluate procedures and implement improvements with internal teams
- check_circleManage daily staff activities to achieve same-day rebate processing
- check_circleCreate and deliver plans to meet and exceed KPIs
Requirements
- verifiedHigh school diploma or equivalency
- verified2+ years Customer Service / Call Center experience
- verifiedProficiency in Microsoft Word and Excel
- verifiedExperience managing, coaching, and training others
Benefits & Perks
check_circleThree weeks of paid vacation annuallycheck_circlePaid holidayscheck_circle401(k) retirement plan with employer matchcheck_circleMedical, dental, and vision coveragecheck_circleParental leavecheck_circleEmployee assistance programcheck_circleCommuter benefits
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Skills, education and keywords
Skills: Microsoft Word, Excel, Microsoft Office.
Education: High school diploma or equivalency is required.
Frequently asked questions about Customer Service and Rebate Processing Team Supervisor at Resource Innovations
What does a Customer Service and Rebate Processing Team Supervisor at Resource Innovations do?expand_more
Day-to-day, the Customer Service and Rebate Processing Team Supervisor at Resource Innovations will monitor customer service calls and provide quality feedback; coach staff on daily processing and data entry goals; handle customer escalations to achieve immediate resolution; and test customer service databases prior to program launches.
What are the requirements for this Customer Service and Rebate Processing Team Supervisor role?expand_more
Resource Innovations is looking for candidates who meet the following requirements: High school diploma or equivalency; 2+ years Customer Service / Call Center experience; Proficiency in Microsoft Word and Excel; and Experience managing, coaching, and training others.
Where is the Customer Service and Rebate Processing Team Supervisor role at Resource Innovations located?expand_more
Customer Service and Rebate Processing Team Supervisor at Resource Innovations is based in Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States. This is a on-site role.
Is this Customer Service and Rebate Processing Team Supervisor job remote, hybrid, or on-site?expand_more
Resource Innovations has listed this Customer Service and Rebate Processing Team Supervisor role as on-site.
How much experience is required for this Customer Service and Rebate Processing Team Supervisor role?expand_more
Customer Service and Rebate Processing Team Supervisor at Resource Innovations typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service and Rebate Processing Team Supervisor role at Resource Innovations?expand_more
Key skills for Customer Service and Rebate Processing Team Supervisor at Resource Innovations include Microsoft Word; Excel; and Microsoft Office.
What education is required for Customer Service and Rebate Processing Team Supervisor at Resource Innovations?expand_more
Educational requirements for this role: High school diploma or equivalency is required.
What category does the Customer Service and Rebate Processing Team Supervisor role belong to?expand_more
Customer Service and Rebate Processing Team Supervisor at Resource Innovations is part of the customer services job category on Recrutus.
About Resource Innovations
Resource Innovations operates within the environmental services industry, headquartered in Half Moon Bay, California. The firm specializes in energy transformation, guiding utilities and government entities through complex challenges associated with the shift to clean energy. By leveraging deep expertise in energy efficiency, the organization supports clients in developing robust decarbonization and energy efficiency plans.
Founded in 2016, Resource Innovations has established itself as a trusted partner for public sector and utility stakeholders. The company has achieved recognition for its growth trajectory, appearing on the Inc. 5000 List of America's Fastest Growing Companies on three separate occasions since its inception. As a women-led organization, the firm maintains a purpose-driven approach while continuously expanding its portfolio of solutions to meet evolving market demands.
Browse more roles: All Resource Innovations jobs, customer services jobs on Recrutus.