Customer Service and E-Commerce Supervisor — Nashville

About Whole Foods Market

A career at Whole Foods Market is more than just the work you do—it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

About the Role

In this role, you will support the Customer Service & E-Commerce programs, leading processes that support the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, an excellent pickup experience, team productivity, and program execution. As a Supervisor, you will support the Team Leader in leading and developing Team Members, ensuring adherence to all applicable health and safety regulations while promoting national and store-specific initiatives.

Equal Opportunity

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Application Instructions

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our official site.

Work location

Work model: On-site

16th Avenue South, Nashville, Davidson County, Middle Tennessee, Tennessee, 37212, United States

Nashville, Tennessee

Key Responsibilities

check_circleManage daily operations including capacity, labor utilization, and task execution
check_circleMaintain cleanliness of workspaces including staging areas and coolers
check_circleBalance in-store customer service with online order completion tasks
check_circleEnsure compliance with health, safety, and regulatory standards
check_circleMonitor key performance indicators to assess team performance in safety and quality
check_circleDevelop, coach, and mentor team members to sustain high performance
check_circleLead processes supporting checkout, grocery delivery, and pickup experiences
check_circleIdentify process improvement opportunities to enhance efficiency

Requirements

verified12+ months retail experience
verifiedAbility to work a flexible schedule including nights, weekends, and holidays
verifiedProficient with email, Microsoft Office, and operations-related applications

Benefits & Perks

check_circleStore discount for Team Memberscheck_circlePaid time offcheck_circleFinancial wellness programscheck_circleHealth and wellness support programs

Frequently asked questions about Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market

What does a Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market do?expand_more

In this Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market role, you will manage daily operations including capacity, labor utilization, and task execution; maintain cleanliness of workspaces including staging areas and coolers; balance in-store customer service with online order completion tasks; and ensure compliance with health, safety, and regulatory standards.

What are the requirements for this Customer Service & E-Commerce Supervisor - Full Time role?expand_more

Whole Foods Market is looking for candidates who meet the following requirements: 12+ months retail experience; Ability to work a flexible schedule including nights, weekends, and holidays; and Proficient with email, Microsoft Office, and operations-related applications.

Where is the Customer Service & E-Commerce Supervisor - Full Time role at Whole Foods Market located?expand_more

Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market is based in 16th Avenue South, Nashville, Davidson County, Middle Tennessee, Tennessee, 37212, United States. This is a on-site role.

Is this Customer Service & E-Commerce Supervisor - Full Time job remote, hybrid, or on-site?expand_more

Whole Foods Market has listed this Customer Service & E-Commerce Supervisor - Full Time role as on-site.

How much experience is required for this Customer Service & E-Commerce Supervisor - Full Time role?expand_more

Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market typically requires 1+ years of relevant experience at the mid level level.

What skills do you need for the Customer Service & E-Commerce Supervisor - Full Time role at Whole Foods Market?expand_more

Key skills for Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market include Microsoft Office; Email; Operations-Related Applications; Task Management; Analysis; Customer Relationship; Team Building; and Box Cutters.

What category does the Customer Service & E-Commerce Supervisor - Full Time role belong to?expand_more

Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market is part of the retail job category on Recrutus.

Customer Service & E-Commerce Supervisor - Full Time