Floor Director
Not Disclosed•Full-TimeOn-site
location_on342, West 30th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10001, United States
About the Team
The Hermès Maison Madison Flagship Boutique, opened in 1983, is a cornerstone of the New York Region, dedicated to providing extraordinary service to clients. As part of a fast-paced, luxury environment, the team collaborates closely with sales and selling support units to elevate the client experience. The Floor Director reports to the Senior Floor Director and serves as a vital link between the sales floor and store leadership.
About the Role
This position is designed to provide consistent team leadership and hands-on Métier management, ensuring balanced attention across all teams and floors. The Floor Director acts as a day-to-day supervisor, coach, and mentor, leading by example to maintain the highest standards of client service. Beyond people management, the role involves strategic oversight of Métier merchandising, visual standards, and inventory reconciliation.
A key aspect of the role is the strategic partnership with the Managing Director and Operations teams to address daily stock needs and opportunities. The Floor Director prepares for and attends bi-annual "Podium buy" events, ensuring alignment with the house's creative vision. As a team motivator, the role involves identifying monthly focus areas, such as specific Métier goals or standards of service, and designing measurable campaigns to drive incremental business improvement.
The Floor Director also serves as a primary communicator for business updates, presenting sales analysis, team highlights, and strategic insights at weekly leadership meetings. This includes conducting individual productivity meetings to set goals and delivering annual performance appraisals. In the absence of the Managing Director, the Floor Director represents the leadership of the entire store, overseeing support and guard teams to ensure policy adherence and operational excellence.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values, placing people at the heart of its mission. As an independent, family-owned company, Hermès is dedicated to making highly-crafted, beautiful objects that stand the test of time. The house operates 42 workshops in France, employing over 15,000 people worldwide, including more than 6,000 craftspeople who nurture a 180+ year tradition of creativity and innovation.
Hermès' success is rooted in a sense of responsibility, a quest for authenticity, and a respect for time and natural resources. The company's commitment to sustainable development and corporate social responsibility is founded on values passed down through generations of artisans. This narrative is reflected in the global community of 310 stores across 49 countries, where the freedom to create and the transmission of exceptional savoir-faire define the house's singularity.
Our Commitment
Family is at the heart of Hermès. The Maison is committed to being a home for all, generating and advancing values of diversity, inclusion, and family both within its walls and in the wider world. Hermès of Paris seeks to create a diverse workforce of talented individuals with different backgrounds and worldviews, enriching the family through a culture that values equality, individuality, and fairness.
At Hermès of Paris, we are proud to be an equal opportunity workplace. Applicants are recruited, selected, and hired on the basis of individual merit and ability without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the law.
Application Process
Candidates are invited to apply with a resume detailing their relevant experience. Please note that personal information collected during the application process, including identifiers and employment history, is used solely for the purpose of evaluating potential employment. For privacy inquiries or to request details regarding data collection, please contact privacy.us@hermes.com. Please do not submit resumes or applications to this email address.
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Skills, education and keywords
Skills: Excel, Lotus Notes, Microsoft Office, Powerpoint, French.
Education: Bachelor's Degree preferred.
Frequently asked questions about Floor Director at Hermès
What does a Floor Director at Hermès do?expand_more
Day-to-day, the Floor Director at Hermès will manage floor merchandising and identify daily stock needs for assigned areas; conduct monthly individual productivity meetings to set goals and improve performance; analyze business issues and present sales updates to leadership during weekly meetings; and represent store leadership in the absence of the managing director.
What are the requirements for this Floor Director role?expand_more
Hermès is looking for candidates who meet the following requirements: Minimum 3 years prior Store Management experience; Previous buying experience relative to Floor responsibility; Bachelor's Degree preferred; Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint; Knowledge of French language helpful; and Travel required, 3-5 weeks annually to Paris.
Where is the Floor Director role at Hermès located?expand_more
Floor Director at Hermès is based in 342, West 30th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10001, United States. This is a on-site role.