Customer Sales Support (CSS) Seller

About iHeartMedia

The audio revolution is here, and iHeartMedia is leading it. As the number one audio company in America, we reach 90% of Americans every month—a monthly audience twice the size of any other audio company, almost three times the size of the largest TV network, and nearly four times the size of the largest ad-supported music streaming service.

We hold the #1 position in everything audio, boasting more #1 rated markets than the next two largest radio companies combined. We are the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. iHeart is the home of many of the country's most popular and trusted on-air personalities and podcast influencers who build important connections with hundreds of communities across America.

Beyond content, we create and produce some of the most popular branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina, and the iHeartRadio Jingle Ball Tour. Our iHeartRadio service is the #1 streaming radio digital service in America, and our social media footprint is seven times larger than the next largest audio service.

We also possess the only complete audio ad technology stack in the industry for all forms of audio, from on-demand to broadcast radio, digital streaming radio, and podcasting. This allows us to combine strong leadership in audience reach, usage, and ad tech with powerful tools and insights to help our sales organizations build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we are committed to providing a range of programming that reflects the diversity of the many communities we serve. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

About the Role

This role is designed to manage low-revenue accounts and drive outbound prospecting, ensuring small accounts receive dedicated service while simultaneously driving incremental revenue through upselling. You will serve as the primary contact for transitioned accounts, maintaining accurate Salesforce records and ensuring smooth onboarding with introduction emails and follow-ups.

In this position, you will execute outbound prospecting for new small-business opportunities and collaborate with internal teams for campaign execution. You will handle transactional tasks such as billing, copywriting, accounts receivable, recaps, and presentations, while following transition rules and maintaining transparency for local account executives.

If you are excited about this role but feel your experience does not align perfectly with the job description, we encourage you to apply anyway. At iHeartMedia, we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do.

Hiring Process

We are accepting applications for this role on an ongoing basis. Current employees and contingent workers can click the provided link to apply and search by the Job Posting Title.

Equal Opportunity

iHeartMedia is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify. A non-compete may be required for certain positions as allowed by law.