Customer Relationship Service Representative
Not Disclosed•Full-TimeHybrid
location_on45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta specializes in creating customer loyalty for clients across the globe. Delivered through multiple channels and languages, we bring first-class service to every market we support. Our values are the heartbeat of our organization, guiding how we live, breathe, and play daily:
- Lead with humility: We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
- Service beyond self: We serve clients, customers, and teammates with care and integrity in every interaction.
- Leave it better: We take ownership and ensure every process, person, and place is improved.
- Win together: We succeed as one, celebrating and supporting each other.
- Deliver remarkable: We go beyond expectations to create bold, meaningful moments.
Percepta is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to ensure all employees feel valued and comfortable being their authentic selves at work.
About the Role
The Customer Relationship Service Representative in Asheville, NC, provides support for clients while experiencing the satisfaction of being part of a unique culture. You will deliver customized, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding their needs, concerns, lifestyles, and preferences.
In this role, team members are empowered to make decisions and think creatively to drive customer loyalty. You will own the customer experience from beginning to end, building rapport and anticipating needs through authentic connection and curiosity. Your day will involve resolving inquiries and technical questions with speed and accuracy, utilizing job aids and desktop tools to ensure service level metrics are met. You will actively listen to customers, controlling the call to lead them efficiently while maintaining exceptional product knowledge. Additionally, you will partner with vendors for troubleshooting, research billing issues, and provide recommendations to leadership on resolving recurring problems.
Hiring Process & Logistics
The next training class begins Monday, June 22, 2026. This role requires living within a commutable distance to Asheville, NC, for quarterly meetings. Hours of operation are Monday to Friday from 7 am to 9 pm, and Saturday from 9 am to 6 pm EST.
Please note that neither Percepta nor any agencies recruiting on our behalf will ever ask for payments or personal information such as bank account details from applicants at any point in the recruitment process.
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Skills, education and keywords
Skills: Customer Contact Systems, Reveal CRM, VZ.
Education: High School Diploma or equivalent required; Associate's degree preferred; Bachelor's degree preferred.
Frequently asked questions about Customer Relationship Service Representative at TTEC
What does a Customer Relationship Service Representative at TTEC do?expand_more
Day-to-day, the Customer Relationship Service Representative at TTEC will promptly process and resolve customer inquiries, concerns, and technical questions with speed and accuracy; research and resolve billing or payment issues using diagnostic information and technical manuals; partner with vendors to troubleshoot and resolve customer issues; and maintain exceptional product knowledge regarding technical support and service offerings.
What are the requirements for this Customer Relationship Service Representative role?expand_more
TTEC is looking for candidates who meet the following requirements: High School Diploma or equivalent; 1 to 2 years of experience in training, public relations, sales, marketing, or customer service; Experience with customer contact systems; and Must live within a commutable distance to Asheville, NC.
Where is the Customer Relationship Service Representative role at TTEC located?expand_more
Customer Relationship Service Representative at TTEC is based in 45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States. This is a hybrid role.