Customer Experience Specialist
Not Disclosed•Full-TimeOn-site
location_on4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States
About the Role
The Customer Experience Specialist serves as a primary point of contact for TestEquity's customers, bridging the gap between client needs and company solutions. This role is dedicated to fostering positive relationships by addressing inquiries, managing account details, and ensuring a seamless experience across multiple communication channels.
You will be the voice of the company on the phone and the face of our support team via email and chat. Your day involves handling incoming calls from our 800 numbers, assisting customers with placing orders and generating quotes, and managing a shared support inbox. Beyond direct customer interaction, you will perform general account management for smaller, unassigned accounts and provide timely order status updates. While your focus is on service excellence, you also play an indirect but vital role in maintaining product quality by being the first line of defense for customer feedback.
Hiring Process
Applicants must be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.
Our Commitment to Diversity
TestEquity provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Work location
Work model: On-site
4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States
North Carolina
Key Responsibilities
- check_circleHandle incoming phone calls from company 800 numbers
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Data Entry, Erp System.
Education: High School Diploma or GED required.
Frequently asked questions about Customer Experience Specialist at TestEquity LLC
What does a Customer Experience Specialist at TestEquity LLC do?expand_more
In this Customer Experience Specialist at TestEquity LLC role, you will handle incoming phone calls from company 800 numbers; assist customers with placing orders and providing quotes over the phone; manage shared customer support inbox by responding to inquiries; and perform general account management for smaller unassigned accounts.
What are the requirements for this Customer Experience Specialist role?expand_more
TestEquity LLC is looking for candidates who meet the following requirements: High School Diploma or GED required; 3+ years of sales related customer service tasks and responsibilities; Excellent communication both verbally and in writing; Microsoft Office skills and knowledge (data entry); Prior experience utilizing an ERP system; and Authorized to work in the US without sponsorship.
Where is the Customer Experience Specialist role at TestEquity LLC located?expand_more
Customer Experience Specialist at TestEquity LLC is based in 4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States. This is a on-site role.