Customer Experience Coordinator

About TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. As a Fortune 100 company and the world's leading off-price retailer, we operate a vibrant family of brands including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Whether you are working in our global Home Offices, Distribution Centers, or Retail Stores, you will find abundant opportunities to learn, thrive, and make an impact.

Our team embraces diversity, fosters collaboration, and prioritizes your development. We strive to provide a supportive work environment with an open-door policy, where you can build a career that evolves with you.

About the Role

This position is designed for individuals ready to grow their career by promoting an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous service while actively promoting our loyalty programs.

In this role, you will lead by example, engaging with all customers and maintaining a clean, organized store environment. You will model outstanding customer service, creating a positive internal and external experience for everyone who walks through our doors. Your day will involve training and mentoring Associates on front-end principles, coaching them on personalizing the customer experience, and assigning registers to meet coverage needs.

You will be the first line of support for addressing customer concerns, ensuring issues are resolved promptly. Additionally, you will partner with management to identify training needs, ensure adherence to labor laws and safety policies, and participate in store shrink reduction goals. This role requires a team player who can multitask, respond effectively to unexpected situations, and communicate clearly with both management and Associates.

Equal Opportunity Employer

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.