Customer Compliance Representative
Not Disclosed•Full-TimeOn-site
location_onElectric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
About the Role
The Compliance Review Specialist serves as a critical link between customer requirements and operational execution within the Aftermarket Service Center. Positioned within the Program Management Organization, this role ensures that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates.
By blending technical compliance oversight with customer service excellence, successful candidates ensure that deliverables meet all quality and contractual standards. The specialist supports the Customer Service Manager in maintaining high levels of customer satisfaction and business growth, acting as a secondary point of contact for customer accounts to provide transparent communication regarding repair receipt status.
Team Context
This position operates at the intersection of Operations, Quality, and Engineering. The team is dedicated to implementing creative, systemic corrective actions for complex customer issues while interpreting technical specifications to ensure alignment with FAA and military aerospace standards. The role is vital for supporting Aircraft on Ground (AOG) emergency requirements and driving Value Added Services (VAS) opportunities across Services and Spares portfolios.
Hiring Process
Candidates must be accepted into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program, which includes random testing, as a prerequisite for employment.
Equal Opportunity
BAE Systems is an Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Work location
Work model: On-site
Electric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
Fort Wayne, Indiana
Key Responsibilities
- check_circleReview customer and product repair requirements to ensure compliance with purchase orders and contracts
- check_circleServe as a secondary point of contact for customer accounts regarding repair receipt status
- check_circleIdentify and execute Value Added Services opportunities to drive business growth
- check_circleAnalyze complex customer issues and coordinate corrective actions with Operations and Engineering
- check_circleAssist the Customer Service Manager in developing work scopes and supporting AOG emergency requirements
- check_circleInterpret technical specifications to ensure alignment with FAA and military aerospace standards
Requirements
- verifiedHigh School Diploma with 1 years of relevant work experience in a regulated manufacturing or aerospace environment
- verifiedAcceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program
- verifiedWillingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening
Nice to Have
Associate's degree in Business or a Technical field. Previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations. Experience using ERP systems and proficiency with MS Office Products. Certification or practical experience in Lean Manufacturing or Six Sigma. Technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circleHealth savings accountscheck_circle401(k) savings plancheck_circleDisability coveragecheck_circleLife and accident insurancecheck_circleEmployee assistance programcheck_circleLegal plancheck_circlePaid time off and paid holidayscheck_circlePaid parental, military, and bereavement leavecheck_circleCompany recognition program with monetary or non-monetary awards
Similar Job Opportunities
Skills, education and keywords
Skills: Erp Systems, MS Office, Lean Manufacturing, Six Sigma, 14 CFR Part 120, Faa, Military Aerospace Standards.
Education: High School Diploma with 1 year of relevant work experience; Associate's degree in Business or Technical field preferred.
Frequently asked questions about Customer Compliance Representative at BAE Systems
What does a Customer Compliance Representative at BAE Systems do?expand_more
A Customer Compliance Representative at BAE Systems is responsible for the following: Review customer and product repair requirements to ensure compliance with purchase orders and contracts; Serve as a secondary point of contact for customer accounts regarding repair receipt status; Identify and execute Value Added Services opportunities to drive business growth; and Analyze complex customer issues and coordinate corrective actions with Operations and Engineering.
What are the requirements for this Customer Compliance Representative role?expand_more
To qualify for the Customer Compliance Representative at BAE Systems position, applicants should have: High School Diploma with 1 years of relevant work experience in a regulated manufacturing or aerospace environment; Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program; and Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.
Where is the Customer Compliance Representative role at BAE Systems located?expand_more
Customer Compliance Representative at BAE Systems is based in Electric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States. This is a on-site role.
Is this Customer Compliance Representative job remote, hybrid, or on-site?expand_more
BAE Systems has listed this Customer Compliance Representative role as on-site.
How much experience is required for this Customer Compliance Representative role?expand_more
Customer Compliance Representative at BAE Systems typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Customer Compliance Representative role at BAE Systems?expand_more
Key skills for Customer Compliance Representative at BAE Systems include Erp Systems; MS Office; Lean Manufacturing; Six Sigma; 14 CFR Part 120; Faa; and Military Aerospace Standards.
What education is required for Customer Compliance Representative at BAE Systems?expand_more
Educational requirements for this role: High School Diploma with 1 year of relevant work experience; and Associate's degree in Business or Technical field preferred.
What category does the Customer Compliance Representative role belong to?expand_more
Customer Compliance Representative at BAE Systems is part of the customer services job category on Recrutus.