Area Customer Service Manager
Not Disclosed•Full-TimeHybrid
location_onScenic Drive, Asheboro, Randolph County, North Carolina, 27203, United States
About the Team
Customer Service serves as the operational hub at Georgia-Pacific, connecting corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen. We are a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
As a Koch company, we are entrepreneurs. We openly challenge the status quo, find new ways to create value, and get rewarded for our individual contributions. At Koch, employees are empowered to do what they do best to make life better, unleashing their potential while creating value for themselves and the company.
About the Role
Georgia-Pacific is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers. You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
This is a hybrid role supporting two sites, with an expectation to be onsite at one location most days. Candidates must live within a daily commutable distance of either Martinsville, VA or Asheboro, NC. The schedule is Monday through Friday, 8 AM - 5 PM EST, with flexibility based on customer demands.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products, and more, Georgia-Pacific works to meet the evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day to make everyday products even better.
Hiring Philosophy & Culture
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. We champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.
Equal Opportunity
We are an Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.
Learn More
Check out these resources to learn more about the Corrugated Business at Georgia-Pacific:
- Georgia-Pacific: How Corrugated Boxes are Made
- Georgia-Pacific: Corrugated
- www.gppackaging.com
Work location
Work model: Hybrid
Scenic Drive, Asheboro, Randolph County, North Carolina, 27203, United States
Asheboro, North Carolina
Key Responsibilities
- check_circleOversee management of local and regional accounts to ensure exceptional service delivery and growth
- check_circleProvide strategic leadership and direction to a team of Customer Service professionals
- check_circleBuild strong relationships with customers, sales, production, logistics, and operations
- check_circleEstablish and monitor key performance indicators to foster accountability and continuous improvement
- check_circleIdentify and implement process improvements to enhance customer experience and drive operational excellence
- check_circleEmpower team members to recognize strengths, grow professionally, and contribute to team success
- check_circleLeverage technology and data-driven decision-making to optimize processes and meet customer needs
- check_circleActively communicate with customers and internal teams to ensure smooth operations in a fast-paced environment
Requirements
- verified2+ years experience supporting key customer accounts in manufacturing, industrial, distribution or similarly fast-paced environment
- verifiedAbility to live within daily commutable distance of Martinsville, VA or Asheboro, NC
- verifiedNot eligible for visa sponsorship
Nice to Have
Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment. Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleFlexible spending and health savings accountscheck_circleLife insurance and disability coveragecheck_circleRetirement planPaid vacation and time off
Similar Job Opportunities
Frequently asked questions about Area Customer Service Manager at Georgia-Pacific LLC
What does a Area Customer Service Manager at Georgia-Pacific LLC do?expand_more
A Area Customer Service Manager at Georgia-Pacific LLC is responsible for the following: Oversee management of local and regional accounts to ensure exceptional service delivery and growth; Provide strategic leadership and direction to a team of Customer Service professionals; Build strong relationships with customers, sales, production, logistics, and operations; and Establish and monitor key performance indicators to foster accountability and continuous improvement.
What are the requirements for this Area Customer Service Manager role?expand_more
To qualify for the Area Customer Service Manager at Georgia-Pacific LLC position, applicants should have: 2+ years experience supporting key customer accounts in manufacturing, industrial, distribution or similarly fast-paced environment; Ability to live within daily commutable distance of Martinsville, VA or Asheboro, NC; and Not eligible for visa sponsorship.
Where is the Area Customer Service Manager role at Georgia-Pacific LLC located?expand_more
Area Customer Service Manager at Georgia-Pacific LLC is based in Scenic Drive, Asheboro, Randolph County, North Carolina, 27203, United States. This is a hybrid role.
Is this Area Customer Service Manager job remote, hybrid, or on-site?expand_more
Georgia-Pacific LLC has listed this Area Customer Service Manager role as hybrid.
How much experience is required for this Area Customer Service Manager role?expand_more
Area Customer Service Manager at Georgia-Pacific LLC typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Area Customer Service Manager role at Georgia-Pacific LLC?expand_more
Key skills for Area Customer Service Manager at Georgia-Pacific LLC include Erp Systems; Kiwi; Kiwi FFF; and PCS.
What category does the Area Customer Service Manager role belong to?expand_more
Area Customer Service Manager at Georgia-Pacific LLC is part of the customer services job category on Recrutus.