Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_onLeafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States
About the Role
The Customer Service Representative serves as a vital link between Masimo and its customers, ensuring seamless support for medical device products. This role is dedicated to resolving complex issues, managing order lifecycles, and maintaining accurate customer records to uphold the company's commitment to quality and reliability.
You will act as the primary point of contact for inquiries regarding product information, pricing, and order status. The position requires a proactive approach to identifying discrepancies in EDI/EFAX orders and shipping, as well as analyzing weekly reports to adjust customer pricing and financial records. Beyond transactional support, you will contribute to team success by recommending system enhancements based on customer needs and supporting the sales force with samples and supplies.
Work Environment
This position is based in an office environment where you will utilize various computing and digital devices daily. The role involves a mix of sitting, standing, and walking, with the ability to stand for extended periods during meetings or facility walkthroughs. As local travel may be necessary, a valid driver's license and the ability to operate a motor vehicle are required.
Equal Opportunity Employer
Masimo is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities to perform the essential functions of this job.
Work location
Work model: On-site
Leafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States
Irvine, California
Key Responsibilities
- check_circleEnter and confirm sales orders placed by phone, fax, or e-mail
- check_circleResolve discrepancies for EDI/EFAX orders
- check_circleProvide order status and resolve shipping discrepancies
- check_circleCreate and maintain customer records by updating account information
- check_circleAnalyze weekly reports to edit and adjust customer pricing and financial records
- check_circleRecommend system enhancements by analyzing customer needs
- check_circleSupport sales force and internal team members for samples and supplies
- check_circleResolve product problems by clarifying complaints and expediting corrections
Requirements
- verifiedHigh School diploma or GED
- verifiedTwo or more years of customer service experience in an instrument company
- verifiedPrior experience with manufacturing and distribution
- verifiedExperience with an ERP system entering orders
- verifiedExperience handling multiple calls using an ACD system
- verifiedKnowledge of ISO-13485, ISO-9001, MDD, and CMDR
- verifiedProficient in Outlook, Word, Excel, PowerPoint, and Access
- verifiedValid Driver's license
Nice to Have
Experience in the medical devices industry.
Benefits & Perks
check_circleMedical, Dental, Vision, Life/AD&D, Disability Insurancecheck_circle401(k) retirement plancheck_circleVacation, Sick, Holiday, and Paid Maternity Leavecheck_circleFlexible Spending Accountscheck_circleVoluntary Accident, Critical Illness, Hospital, and Long-Term Care Insurancecheck_circleEmployee Assistance Programcheck_circlePet Insurancecheck_circleOn-site Wellness Cliniccheck_circleFitness Center and Café
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Skills, education and keywords
Skills: Erp System, Acd System, Iso-13485, Iso-9001, MDD, CMDR, Outlook, Word, Excel, Powerpoint.
Education: High School diploma or GED is required..
Frequently asked questions about Customer Service Representative at Masimo
What does a Customer Service Representative at Masimo do?expand_more
Day-to-day, the Customer Service Representative at Masimo will enter and confirm sales orders placed by phone, fax, or e-mail; resolve discrepancies for edi/efax orders; provide order status and resolve shipping discrepancies; and create and maintain customer records by updating account information.
What are the requirements for this Customer Service Representative role?expand_more
To qualify for the Customer Service Representative at Masimo position, applicants should have: High School diploma or GED; Two or more years of customer service experience in an instrument company; Prior experience with manufacturing and distribution; Experience with an ERP system entering orders; Experience handling multiple calls using an ACD system; and Knowledge of ISO-13485, ISO-9001, MDD, and CMDR.
Where is the Customer Service Representative role at Masimo located?expand_more
Customer Service Representative at Masimo is based in Leafy Pass, Groves, Orchard Hills, Irvine, Orange County, California, 92602, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
Masimo has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Customer Service Representative at Masimo typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service Representative role at Masimo?expand_more
Key skills for Customer Service Representative at Masimo include Erp System; Acd System; Iso-13485; Iso-9001; MDD; CMDR; Outlook; and Word.
What education is required for Customer Service Representative at Masimo?expand_more
Educational requirements for this role: High School diploma or GED is required..
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at Masimo is part of the customer services job category on Recrutus.