COMMUNICATIONS AGENT
Not Disclosed•Full-TimeOn-site
location_on971, East Charlotte Lane, Terre Haute, Vigo County, Indiana, 47802, United States
About Union Health
You belong at Union! Union Health is dedicated to providing compassionate service and high-quality care to the Wabash Valley Communities. Our IT department plays a pivotal role in implementing and maintaining technology solutions that optimize patient care and operational efficiency, offering an exciting opportunity for individuals passionate about driving innovation in healthcare and making a meaningful impact on the well-being of patients and staff.
At Union, you will experience an inclusive environment in which you are empowered to be your best self every day. We are committed to helping you find a role that recognizes your interests, expertise, and talent, and helping you achieve your long-term career goals and aspirations. Union Health is dedicated to your work-life balance, career, growth, and development. U Matter and U Belong.
About the Role
The Communications Clerk plays a key role in providing the highest quality of patient care while the patient is at Union Health. This position serves as a vital bridge between technology and patient support, ensuring seamless operations within the hospital's communications center.
In this role, you will operate and monitor hospital computer systems, troubleshoot end-user issues, and provide customer assistance. You will efficiently utilize various communication applications to assist patients, their families, and visitors, while also serving as a dispatcher for hospital security. Additionally, you will manage the Union Hospital Answering Service, contacting physicians and on-call personnel, editing schedules, and handling difficult situations with professionalism. As the first point of contact for technical assistance, you will manage helpdesk tickets, perform remote troubleshooting, and guide customers through problem-solving processes.
Hiring Process
To learn more about this opportunity or to inquire about the application process, please call us at 812-238-7827 or email us at recruiting@union.health.
Equal Opportunity
As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Work location
Work model: On-site
971, East Charlotte Lane, Terre Haute, Vigo County, Indiana, 47802, United States
Terre Haute, Indiana
Key Responsibilities
- check_circleOperate and monitor hospital computer systems and troubleshoot end user issues
- check_circleUtilize communication applications to assist patients, families, and visitors
- check_circleServe as dispatcher for hospital security and contact physicians and personnel
- check_circleFollow answering service procedures and contact on-call personnel
- check_circleEdit on-call schedules and handle difficult situations with professionalism
- check_circleManage helpdesk tickets and perform remote technical troubleshooting
- check_circleWalk customers through problem-solving processes and record events in tickets
Requirements
- verifiedHigh school graduate or equivalent with courses in computers and business
- verifiedAssociate degree in computer science or MIS
- verifiedAttending school to achieve degree in computer science or MIS
- verifiedExcellent customer service and communication skills
- verifiedComputer and telephone experience preferred
- verifiedFlexible schedule
Nice to Have
Computer and telephone experience
Benefits & Perks
check_circlePaid Time Off starting day onecheck_circleTuition reimbursement up to $5,250 each yearcheck_circle403b Retirement Employer Match
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Skills, education and keywords
Skills: Computer Systems, Troubleshooting, Customer Assistance, Communication Applications, Helpdesk, Remote Troubleshooting, Problem-Solving.
Education: High school graduate or equivalent with courses in computers and business; Associate degree in computer science or MIS.
Frequently asked questions about COMMUNICATIONS AGENT at Union Health Center
What does a COMMUNICATIONS AGENT at Union Health Center do?expand_more
In this COMMUNICATIONS AGENT at Union Health Center role, you will operate and monitor hospital computer systems and troubleshoot end user issues; utilize communication applications to assist patients, families, and visitors; serve as dispatcher for hospital security and contact physicians and personnel; and follow answering service procedures and contact on-call personnel.
What are the requirements for this COMMUNICATIONS AGENT role?expand_more
Union Health Center is looking for candidates who meet the following requirements: High school graduate or equivalent with courses in computers and business; Associate degree in computer science or MIS; Attending school to achieve degree in computer science or MIS; Excellent customer service and communication skills; Computer and telephone experience preferred; and Flexible schedule.
Where is the COMMUNICATIONS AGENT role at Union Health Center located?expand_more
COMMUNICATIONS AGENT at Union Health Center is based in 971, East Charlotte Lane, Terre Haute, Vigo County, Indiana, 47802, United States. This is a on-site role.
Is this COMMUNICATIONS AGENT job remote, hybrid, or on-site?expand_more
Union Health Center has listed this COMMUNICATIONS AGENT role as on-site.
How much experience is required for this COMMUNICATIONS AGENT role?expand_more
Candidates for COMMUNICATIONS AGENT at Union Health Center should have entry level.
What skills do you need for the COMMUNICATIONS AGENT role at Union Health Center?expand_more
Key skills for COMMUNICATIONS AGENT at Union Health Center include Computer Systems; Troubleshooting; Customer Assistance; Communication Applications; Helpdesk; Remote Troubleshooting; and Problem-Solving.
What education is required for COMMUNICATIONS AGENT at Union Health Center?expand_more
Educational requirements for this role: High school graduate or equivalent with courses in computers and business; and Associate degree in computer science or MIS.
What category does the COMMUNICATIONS AGENT role belong to?expand_more
COMMUNICATIONS AGENT at Union Health Center is part of the it job category on Recrutus.
About Union Health Center
Union Health Center operates within the Hospitals and Health Care industry, based in New York, New York. Established in 1914 through the collaboration of the International Ladies' Garment Workers' Union and the Amalgamated Clothing Workers of America, the organization has served as a vital healthcare institution in the city for over a century. The center functions as an innovative primary and multi-specialty facility designed to deliver well-coordinated and accessible medical services to a diverse population.
The organization serves a broad demographic including union members, their families, retirees, and the general community. A dedicated team of primary care providers, specialists, health coaches, nurses, nutritionists, and social workers operates under a collaborative, team-based model. This approach specifically addresses the needs of patients managing chronic diseases and varying levels of health literacy. Care delivery is culturally sensitive and focused on improving patient outcomes while ensuring resources are utilized efficiently.
Union Health Center maintains a commitment to providing a positive healthcare experience for individuals from all backgrounds. The facility supports career opportunities for professionals seeking to contribute to the well-being of New Yorkers. By integrating various medical disciplines, the center continues to fulfill its mission of coordinating excellent health care services for the community it has supported since its founding.
Browse more roles: All Union Health Center jobs, it jobs on Recrutus.