Collections Specialist II
Not Disclosed•Full-TimeOn-site
location_on494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
About the Position
The Collections Specialist II plays a vital role in proactively managing delinquent accounts by engaging directly with Credit Union members. This position is designed to identify potential risks and work collaboratively with members to resolve payment issues, provide tailored repayment solutions, and implement strategies that mitigate losses to the Credit Union.
Normal Day-to-Day Work
In this role, you will serve as the primary point of contact for members facing financial challenges. Your daily activities involve reaching out via phone, email, and text to discuss account status and uncover the root causes of delinquency. You will partner with members to develop repayment plans, loan modifications, or other solutions to bring accounts current, ensuring a consultative approach that helps improve their long-term financial outlook.
Beyond direct member interaction, you will provide critical support to the Default Management team, handling escalated collections matters and repossessions. You will maintain accurate documentation of all interactions and agreements within the core collection system while adhering to established key performance index goals. Success in this role requires a commitment to compliance with all federal, state, and Credit Union policies, as well as a willingness to take ownership of your actions and continuously seek feedback for improvement.
Our Culture
At Civic, we believe that we can all do well by doing good. Our organization values the contributions of diverse minds and prioritizes the success and well-being of our employees. We are committed to fostering a healthy environment where every person plays a role in achieving our goal of prosperity for all.
We recruit bright, energetic, and talented individuals to join our team, offering a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to display integrity, self-awareness, courage, and respect for one another while continuously seeking opportunities to learn. We truly believe that when our employees succeed, our community wins.
Contact & Application
If you have questions about this position description, please feel welcome to reach out to our HR Department:
Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Email: careers@civicfcu.org
Work location
Work model: On-site
494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
Similar Job Opportunities
Frequently asked questions about Collections Specialist II at Local Government Federal Credit Union
What does a Collections Specialist II at Local Government Federal Credit Union do?expand_more
Day-to-day, the Collections Specialist II at Local Government Federal Credit Union will contact credit union members regarding delinquent loans via phone, email, and text; develop repayment plans and loan modifications to resolve payment issues; document all member interactions and payment agreements in the core collection system; and collaborate with internal business units to ensure a coordinated approach to loss prevention.
What are the requirements for this Collections Specialist II role?expand_more
To qualify for the Collections Specialist II at Local Government Federal Credit Union position, applicants should have: Minimum 1-3 years experience in consumer loan product collections; Understanding of accounting principles and business financial statements and tax returns; Knowledge of analyzing personal tax returns, personal financial statements, and credit bureau reports; Experience with credit procedures, policies, regulations and laws; and Knowledge of bankruptcy and consumer law.
Where is the Collections Specialist II role at Local Government Federal Credit Union located?expand_more
Collections Specialist II at Local Government Federal Credit Union is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a on-site role.